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Professional Resources

We have enlisted the help from the Chelsea and Westminster Trust to recruit a pool of vaccinators and administrators to work in the vaccination sites across NW London

The Trust will recruit these staff and register them onto their bank payroll system. They will ensure payment accordingly with the monies recouped from the vaccinating site that have used them. 


The NW London workforce team will work as an intermediary from the vaccination sites / Primary Care team to the recruitment team holding the pool of staff at the Chelsea and Westminster Trust. 

The vaccination sites / Primary Care team are asked to give the Workforce team five working days’ notice, of staff required, which may be slightly longer over the weekend. Emergency requests will be fast tracked as soon as possible. 


In the UK, coronavirus vaccines will only be available via the National Health Services of England, Northern Ireland, Wales and Scotland. You can be contacted by the NHS, your employer, a GP surgery or pharmacy local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay. 

  • The NHS will never ask you for your bank account or card details. 
  • The NHS will never ask you for your PIN or banking password. 
  • The NHS will never arrive unannounced at your home to administer the vaccine. 
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips. 

If you receive a call you believe to be fraudulent, hang up. If you are suspicious about an email you have received, forward it to Suspicious text messages should be forwarded to the number 7726 which is free of charge. 

If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting  

The NCSC is asking people to report suspect emails to its Suspicious Email Reporting Service simply by forwarding them to All emails forwarded to the service are analysed and if they are found to link to malicious content, it will be taken down or blocked, helping prevent future victims of crime. 

The Suspicious Email Reporting Service is a world first which was launched last April by the NCSC in conjunction with the City of London Police. It has now received more than four million emails from the public, leading to the removal of over 26,000 scams and over 49,000 links to malicious content. 

Further information about Covid-19 vaccine scams can be found here

E-Learning for Healthcare has worked in partnership with Public Health England and NHS England and NHS Improvement to develop the COVID-19 Vaccination e-learning programme, designed to provide the health and care workforce with the knowledge they need to confidently promote high uptake of the vaccine and deliver the vaccine programme effectively.

The programme consists of a core knowledge session and a vaccine-specific session with accompanying assessment sessions for each. More vaccine-specific sessions will be added as and when more COVID-19 vaccines become available and authorised for supply in the UK.

All those undertaking this e-learning should complete the core knowledge session as this is designed to provide essential knowledge about COVID-19 and the key principles of immunisation needed to deliver the vaccine.

Find out more information on the vaccination roll out, including useful links and additional training for vaccinators here:

Access the e-learning programme:

These FAQs have been prepared to support members and beneficiaries of our schemes and others with regard to indemnity arrangements relating to the COVID-19 vaccination programme in England.

To view and download these FAQs click HERE.

This guidance updated on 11 December 2020, provides detail about what the CVP (COVID-19 vaccination programme) service in England involves, what is expected of practices, what practices will get to support this work, and guidance on what to do now.

Click HERE for further details.

Extensive guidance on the COVID-19 vaccination programme can be found on the NHS England website here:

HEE E-learning Covid-19 Vaccination Programme

The programme consists of a core knowledge session and a vaccine-specific session with accompanying assessment sessions for each. More vaccine-specific sessions will be added as and when more COVID-19 vaccines become available and authorised for supply in the UK. All those undertaking this e-learning should complete the core knowledge session as this is designed to provide essential knowledge about COVID-19 and the key principles of immunisation needed to deliver the vaccine.

Find out more information on the vaccination roll out, including useful links and additional training for vaccinators here: COVID-19 Vaccination - e-Learning for Healthcare (

Access the e-learning programme:

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.

At this time, the vaccine is being offered in some hospitals to:

  • some people aged 80 and over who already have a hospital appointment in the next few weeks
  • people who work in care homes
  • health care workers at high risk


The vaccine will be offered more widely, and at other locations, as soon as possible.

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).

Find out more click HERE.

With an approved vaccine against coronavirus (COVID-19) becoming available shortly and a considerable number of people requiring vaccination as rapidly as possible, a substantial workforce who can be mobilised quickly to give the vaccine safely is needed. It may therefore be necessary to rapidly train people who have not vaccinated for some time or who have not previously given a vaccine in order to maximise vaccine uptake in a short time period. , it is important that all practitioners involved in immunisation have a high level of knowledge and are confident in immunisation policy and procedures. We have tried to set out the recommendations and relevant documents for training a workforce who are knowledgeable and able to confidently, competently and safely deliver the COVID-19 vaccine programme at pace.


It is of vital importance that the COVID-19 vaccinator workforce receives comprehensive training and competency assessment in order that those who receive this vaccine are protected and public confidence in the vaccine is established and maintained.


The Public Health Englands Recommended Immunisation training requirements by workforce group for the Covid-19 vaccine you can find HERE. This COVID-19 vaccinator training guidance has been written to meet a very specific need in an emergency pandemic situation. The intention is to maximise delivery whilst ensuring that a COVID-19 vaccine is given safely and effectively.


Training:- vaccinators should have attended the appropriate Foundation Immunisation Course prior to administrating vaccines and been assessed as competent.


The aim of the national standards is to describe the training that should be given to all practitioners engaging in any aspect of immunisation so that they are able to confidently, competently and effectively promote and administer vaccinations.


Updates:- COVID-19 e-learning programme Immunisation  can be accessed at :-

The training includes vaccine storage, administration and legal aspects sessions.

National Minimum Standards and Core Curriculum for immunisation Training for Registered Healthcare Practitioners you can find HERE.


Please ensure all vaccinators are up to date with Basic Life Support (BLS) and anaphylaxis training. All non-registered vaccinators need to have completed the Care Certificate as this is a patient facing role and ensure PSDs  are in place. I will circulate the Covid-19 PGD as soon as it is available.


In order to ensure the ongoing delivery of a high quality, safe and effective immunisation programme that achieves high uptake, it is important that all practitioners involved in immunisation have a high level of knowledge and are confident in immunisation policy and procedures.


The Healthcare Learners Coronavirus Advice Guide aims to serve as an aid to healthcare learners to provide them with useful hints, tips and advice to use during the current COVID-19 pandemic and to protect against other infections. The advice given in this document has been collated from questions posed to HEE and experiences shared by healthcare learners working on the front line. 

 The Government has published its COVID-19 Winter Plan which sets out its approach to ending national restrictions on 2 December, with less economic and social restrictions over the coming months, and vaccines at the centre of its plan to ensure life can return to as normal as possible.


The regional, tiered approach will be reintroduced, in order to control the virus before vaccines and community testing can have an effect; however stronger measures will be introduced in each tier.

You can view the last night’s recording by clicking on the link in your calendar invitation. 

When in MS Teams click on attendees and the recording will automatically play.


You can also view all previous Covid Training on  

Password NHS


To view and download the Primary Care and Community Respiratory Resource Pack for use during COVID, click HERE.


QA - COVID Clinical Update  Operational Reminders (05 10 20)

To view Q&A click HERE.


To view and download the Acute Presentations of COVID Clinical Update & Operational Reminders click HERE.


Please download here information on Impact of COVID-19 on Black and Asian Minority Ethnic BAME Communities.

To view and download the Logistical Guide for General Practice please click HERE.

To view full document please click HERE.

To view the full document please click HERE.

To view full document please click HERE.

RCN guidance for Health Care Support Workers Administering Inactivated Influenza, Shingles and Pneumococcal Vaccines for Adults and Live Attenuated Influenza Vaccine (LAIV) for Children.


This publication replaces all previous RCN guidance on HCSWs and vaccination.

To view full document please click HERE.

To view and download the leaflet please click HERE.

Health and care providers from all sectors have shared examples with CQC showing how they have innovated and adapted working practices to respond to the challenges of dealing with coronavirus (COVID-19). 

The short examples, from small home care agencies to large acute hospitals, are also a celebration of the dedication and resourcefulness of health and care providers and staff. 

Visit our website for more information.

We would like to thank everyone who has shared their examples with us - we were overwhelmed with the response. We'll be updating the case studies regularly, so please do continue to share your examples with us by email.

You can also join the conversation on Twitter via @CQCProf and #RespondingToCovid

The Government has announced that antibody tests will be available to NHS and care staff, eligible patients and care residents in England to see if they have had coronavirus as part of a new national antibody testing programme.

Tests will be prioritised for NHS and care staff, and clinicians will be able to request them for patients and people using services in both hospital and social care settings if they deem it appropriate.

For more information, visit the GOV.UK website.

General Practice Nurse involvement in Primary Care Networks animation .  It has been produced as part of the GPN 10 PP to promote PCNs to support population health management and has been adapted to respond to COVID 19 to make it relevant.

Diagnostic Imaging in NW London

Please see the full document HERE

Health Help Now app to be decommissioned from end of June 2020
NHS North West London CCGs have decided to decommission the Health Help Now app with effect from the end of June 2020. The decision follows engagement with stakeholders and an equality and health inequalities analysis screening exercise.

To see the full document please click HERE

Please see Healthwatch information HERE

Advice from Asthma UK for parents of children with asthma

ACTION: View the advice here

Asthma UK has updated a page on their website advising parents how they can prepare their children for going back to school - and including tips to cut the risk of them having an asthma attack.  

They have also published a blog by Dr Louise Fleming from the Royal Brompton​ Hospital about children, asthma and the risk of Covid-19, which you can read here

Update on Coronavirus (COVID-19) for North West London 

Briefing for primary care regarding Covid-19: correct as of 4.6.2020

Dear colleague

Please find below the latest GP update regarding Covid-19.

You can view the North West London password-protected GP extranet homepage using the details below.

As always, you are advised to review the full list of Covid-19-related service changes on a regular basis, to ensure you have not missed any notices.


Password: NWLCovid-19

The power of practice nursing podcasts  this will soon be available on the London Health Podcast on Spotify and Apple Podcasts.

NW London GP Quick reference guide to EOL services

ACTION: Print out and keep NW London GP Quick Reference Guide to EOL services (and share feedback using the details below) 

Attached (or via the link) you will find an updated version of NW London GP Quick Reference Guide to EOL services which you are encouraged to print out so you have easy access to the document as needed. 

This NW London guide is intended to support GPs and other community services (including NHS111 OOH GPs) to:

  • Give a quick overview of the generalist and specialist palliative and end of life care services in each of the boroughs
  • Show services hours of operation (in hours and out of hours)
  • Provide the most direct telephone numbers to facilitate direct contact for expert medical advice  24/7
  • Show the level of medical advice within each services (i.e. CNS or consultant)
  • Strengthen the use of the local arrangements already in place.

You will see on the last page of the document, GPs and clinicians are invited to email michelle.scaife@nhs  and with their feedback about the ease of use of the guide, as well as their experience of using the telephone numbers provided and suggestions of how this tool can be improved in future iterations.

RCN suggested resources to inform risk assessments for the delivery of services in non-clinical settings. The guidance is in the Primary and Community Care folder on the web page

Shielded patient radar go-live

ACTION: View the Shielded Patient Radar on the WSIC dashboard

The Shielded Patient Radar is now live on the Whole Systems Integrated Care (WSIC) dashboard. A further set of Covid-19 Dashboards are also now available.

A demonstration video is available on YouTube here.

Questions or feedback can be sent to:

ACTION: Note the message in full                

You will have seen that the Government has updated the guidance for people who are clinically extremely vulnerable to Covid-19 and have been advised to shield. The update from Government comes into effect from today. In summary the changes are:

The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June but from 1 June, they can spend a short period of time outdoors each day with members of their household, still maintaining 2m distance from others.

  • If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.
  • Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.
  • The support for shielded people remains in place and unchanged.


The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June. 

To view the full document please click HERE

The Learning Hub is a digital platform that provides easy
access to a wide range of education and training resources
for the health and care workforce, enabling users to
contribute, search for and access resources.
The Learning Hub is in Beta phase and new features will be
frequently released. It is important that the platform
continues to meet your needs - you can provide feedback to
help improve it.
The Learning Hub and the e-Learning for Healthcare (e-LfH)
Hub are two standalone, but complementary, platforms
however, if you have an eligible e-LfH Hub account you can
sign in to the Learning Hub using those details.

For more information click HERE

Restoration of Cervical Screening Invitations for full document please click HERE

Please see copy of  COVID-19 restoration of community health services for children and young people: second phase of NHS response. This document supersedes the prioritisation guidance for community health services first published on 20 March and subsequently updated on 2 April and has been welcomed as it prioritises the role of health visitors as an essential part of the country’s support structure for children and their parents during this public health pandemic.

ACTION: Download the protocol summary, the protocol, and the NHS Digital letter template here

Sir Simon Stevens’ letter to the NHS 29.04.2020 asked primary care to: “proactively contact all those in the ‘shielding’ cohort of patients who are clinically extremely vulnerable to Covid19, ensure they know how to access care, are receiving their medications, and provide safe home visiting wherever clinically necessary.”

To support this, NW London has developed a recommended clinical protocol for General Practice and Primary Care Networks to apply to their shielded population. There are two documents attached:

  • A full protocol, which includes a detailed look at the protocol with recommended actions for GPs and Social Prescribers, and a clinical toolkit with wide range of resources and guidance. 
  • A summary protocol outlining the key actions for GPs to take with shielded patients. 
  • It is a recommended minimum standard of care for shielded patients, but areas that are already going above and beyond this should continue

Alongside the Protocol, WSIC has produced a new Shielded Patient Radar, freely available to all practices. It will:

  • Provide a cleaned weekly update of patients on the shielded list
  • Allow practices/PCNs to check the needs of patients on the shielded patients list
  • Provide an update of the care plan status of shielded patients.  


North West London Paediatric Telephone Advice and Guidance for GPs and Primary Care during Covid-19

ACTION: Print the document available here and reference as needed

Local Paediatrician advice lines are provided below; these lines are designed to enable clinical discussion between all primary care professionals and a local on-call Paediatrician. These advice lines will enable quality out-of-hospital care through sharing of specialist knowledge where clinically safe children can be cared for within the community.



The HHP (Homeless Health Project) is a health
project commissioned by LBHF which aims to
improve the access to healthcare and reduce
the health inequalities of people experiencing
homelessness across Hammersmith and
Fulham. This includes rough sleepers, people
living in supported accommodation and those
who may be at risk of homelessness.

To view more information please click HERE

To download document please click HERE

Paediatrics for Primary Care

COVID question number 6 - What is hyperinflammatory syndrome and how do I recognise it?


National Health Supporters is a directory for known networks of students across the country assisting staff with their needs. The aim is for students to help alleviate pressures on staff including, but not exclusive to: babysitting; grocery shopping; and pet sitting.

To view website click HERE

"Pharmacist Support is an independent, trusted charity providing a wide variety of support services to pharmacists and their families, former pharmacists and pharmacy students. We listen, without judgement, and compassionately encourage and empower people to create positive change"

To view website click HERE


TO download document please click HERE


To view full document please click HERE

To EASY READ view full guide on NHS help you can get  when you need it.


As part of efforts to respond to the Coronavirus outbreak, we would like to reassure healthcare professionals and others working in the NHS in England about the position in relation to indemnity for clinical negligence incidents. The Clinical Negligence Scheme for General Practice (CNSGP) provides indemnity for GPs and others working in NHS general practice. NHS Resolution administers both schemes and more details can be found at

Please see attached tripartite indemnity letter, circulated by NHSE/I for further information

Please see attached 4 PDF documents-linked to this.

BMA toolkit for GPs and practices on a range of topics

The toolkit covers a range of topics including; home visits and care homes, working in hubs and furlough, dispensing and medications, locum doctors, Primary Care Networks and has links to updated guidance on returning doctors, IT, homeworking and remote consultations.

The toolkit can be accessed here

For information on how HEE is supporting nursing and midwifery around the Covid-19 pandemic click HERE

The Government has amended the Misuse of Drugs Regulations 2001 (MDR), providing Ministers with emergency powers concerning the supply of controlled drugs in specified circumstances during a pandemic.


These changes give Ministers the option to switch on additional flexibilities during a pandemic to:

  1. Allow registered pharmacies to supply substances in Schedule 2, 3 and Part 1 Schedule 4 to the Misuse of Drugs Regulations 2001 (‘the 2001 Regulations’) without a prescription, where the patient has been receiving them as part of ongoing treatment;
  2. Allow supply of Schedule 2, 3 and Part 1 Schedule 4 substances under a Serious Shortage Protocol. These allow on-going treatment with alternative products where prescribed items are unavailable or are in short supply; and
  3. Allow pharmacists without prescribing rights to change the frequency of instalments on instalment prescriptions without the immediate need for a new prescription from a prescriber.  Any changes MUST be agreed with the prescriber or an appointed representative.


The proposed measures are enabling and will only be used when switched on by Ministers. It is anticipated that these provisions will be used in infrequently, and would only be used if demand and workforce pressures during a pandemic meant that local health services were at imminent risk of failing to fulfil their duties. 


There is no change in practice until the flexibilities introduced by the legislation are activated by an announcement from the Department of Health and Social Care. Guidance will be published as soon as possible and professionals will be notified if the new measures are switched on.   The announcement relating to the supply of controlled drugs in these circumstances will include the area to which the arrangements will apply, the circumstances involved and the period during which the arrangements may be provided.


A copy of the Statutory Instrument can be found here.


To view the document please click HERE

Verification of death means verification of the fact of death: this will be formally in line with national guidance. Please find enclosed resources which include:

  • NHS Death Verification guidance
  • A review on Verification of Death, with coroners’ statement
  • BMA Guidance for Remote Verification of Expected Death (VoED) Out of Hospital

These resources are also accessible through HEE London Training Hubs Resource Repository.

Please visit HEE London Training Hub Resource Repository

To request access to the HEE repository please contact:

For more information click HERE

Click HERE to view full document

For the HEE Pharmacy Student COVID-19 Deployment Survey click HERE

For Opportunities to work in the Pharmacy Clinical Assessment Service click HERE


For more information click HERE

For full document please click HERE

For more information please click HERE

To see more information click HERE

If you would like to discuss individual queries on a case by case basis, please email

with the subject line ‘GP ADVICE’ where this will be picked up by a member of the team. If you have acute concerns regarding gynaecological emergencies or need immediate advise, please contact the gynaecology registrar on call via 020 3315 8000 (bleep 8742) and refer to the emergency department as appropriate.

For more information please click HERE

GPs should be emailing the MCCDs to the local authority where the death took place, not just to the families

Hammersmith & Fulham-

When GPs email Medical Certificates of Cause of Death (MCCDs), can they please provide the details of the next of kin and their contact details and email address (if known). GPs should be emailing the MCCDs to the local authority where the death took place, not just to the families.

Update includes:


  • Updated: Primary and Community Respiratory Resource Pack
  • Medical Certificate Cause of Deaths (MCCDs) 
  • Message from ChelWest re endometriosis care
  • Government guidance on getting tested for Covid-19

To view the website please click HERE

To gain access to the website please use the following password: NWLCovid-19

To view the full document please click HERE

To view the full document please click HERE

You may already have seen some of these resources, but please see attached helpful documents shared through national and regional team to support GPNs (and wider practice staff) at this challenging time.


Link to End of Life Webinar (Tower Hamlets)


For more information about NHS staff parking please click  HERE

Please download here further information on NWL cancer communications. 

To view the web page please click HERE

To view the web page please click HERE

To view web page please click HERE

To view web page please click HERE

To view web page please click HERE