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H&F GP Federation Newsletter

Following the requests for minimizing the amount of emails going out from the Federation, we will be sending out a regular newsletter. 


Events and webinars 

ICS SLAM BME listening event














The Integrated care system (ICS) in conjunction with South London and Maudsley (SLAM) is hosting a series of listening and engagement events for health care professionals working in Primary Care from Black, Asian and Minority Ethnic (BAME) backgrounds within South East London (SEL) CCG. It has been an challenging period with the COVID-19 pandemic disproportionately effecting the BAME community. The aim of these sessions is to inform the development of bespoke staff support services and improve access to these services.

 Although all events will be held virtually, they will be safe spaces to elicit your views, needs, and concerns. Your contributions will ultimately improve emotional and mental support services for staff and ensure these services are responsive. These sessions will help to ensure that BAME staff voices are heard and represented to create a supportive inclusive and welcoming environment for all current and future staff.

You are invited to attend one of the 12 sessions which have been arranged with an option to join during a day (12.30) or in the evening (17.30).

Once you sign up you will be emailed a link to join the meeting and a link to a data gathering form. In preparation for the meeting please complete the data gathering form. We look forward to seeing you!

Please find the link to Eventbrite here.  Complete the registration form here or on Eventbrite and the link to the IAPT form here.

Although this event is primarily South East London based, we have been informed that all are welcome!
King’s Health Partners global “Meet the Expert” clinical seminar series



KHP have recently linked with the European University Hospital Alliance to deliver a series of seminars, held every Tuesday from 1 – 1:30pm that cover a range of clinical hot topics (and sometimes COVID).  The sessions are recorded and made available on the KHP Learning Hub.

If you are interested in attending please contact, to be included in the weekly emails or could periodically send you a list of topics and the events listings to share.  The zoom meeting details are the same each week.

Leadership & Lifelong Learning Academy Primary Care Webinar offers







The East of England Team LLL Team are running a series of webinars for primary care and have offered to open these up nationally.:

•           Leading teams under extreme pressure 3 March 09.30-11.00

•           Waving or drowning? 90 Mins to improve your resilience 4 March 09:30-11.00

•           Living Change 9 March 10:00-11:30 & 10 March 14:00-15.30

•           Power & Politics 18 March 14:00-15:30 & 24 March 09:30-11.00

The attached flyer has the registration details, and they are running between now and the end of March so if you think these would be of interest would you cascade them to the networks.

GP Infertility Virtual Conference






Please see the attached flyer from the Genesis Research Trust for details of the Virtual Conference to be held on Thursday 29th April 2021. The meeting will be chaired by Professor Robert Winston, with talks from other world leading fertility experts, to help GPs improve the diagnosis around fertility problems.

To register, please visit

Reduced fees if booked before 1st March 2021.

Professor Robert Winston`s  Essential Fertility Guide is available for the first 25 registrants.

Proceeds from the Trusts conferences will support research in fertility and pregnancy loss.

Treating paediatric asthma in the hospital and community

Imperial College have organised a Zoom seminar on Friday 5th March 2021 between 14.30-15.30 and all are welcome to attend.

Please see the attached flyer for more information. To register please visit: or contact

A Helping Hand - Apprenticeships in Primary Care






Date & Time:  03/03/21 @14:00

The session will cover the basic facts  including:

·         Funding and money

·         Off the job training - the rules and how they are applied

·         Features of a successful Apprenticeship - management and support

·         End point assessment

·         Range of roles that might work in Primary Care


Please register via link below :


Once registered we will send the link to your email address closer to the date.

Returning to Work in General Practice: Webinar Series








We are pleased to announce the opportunity for all GP trainees and SRTT to attend this interactive online webinar series.

The series is designed to help prepare any GP trainee returning to work in General Practice. These sessions are intended to complement each other but will also be able to stand alone. They will be recorded so can also be accessed as a resource after the event.

When? There are 3 x 1 hour sessions in this free series as outlined below, which will all take place on Zoom, between 09:30-10:30am on Friday mornings.

1. Friday 26th February - Managing Covid: Your patients and you

2. Friday 5th March - Remote Consultation: How to get it right

3. Friday 12th March - A New Normal: Adopting to change in General Practice

To view all details and download the flyer click HERE.

The Online GP Cancer Update - Study Day Live










Free live online Red Whale GP education events for Hammersmith & Fulham - from RM Partners

The course is being run on two dates – Tuesday 16th and Monday 29th March 2021

Once registered, delegates can choose to view the course on 1 full day or over 2 half days, as the content will be the same on both. They can also re-watch the course on demand, at any time, for 12 months afterwards. Delegates will also receive a copy of the GP Cancer Handbook and 12 months’ free subscription  

These are being funded by RM Partners the West London Cancer Alliance hosted by The Royal Marsden, and are for GPs as well as other clinicians working in primary care practices including nurses, pharmacists, advanced care practitioners and paramedics in NWL & SWL CCGs.

To find the flyer with information about the course and registration details click HERE.

To find second flyer with instructions on how to register/book online with the correct redemption code for your CCG click HERE.

NWL Covid Rehabilitation Webinars









Find attached an NHS NWL leaflet promoting a series of webinar’s on supporting common mental health conditions, included a creative session run by our art therapy colleagues.

Free online weekly webinars to help you in your recovery from Covid-19 and the impact of the pandemic on us all.

  1. Managing anxiety Thursday 11 March – 2pm
  2. Let’s talk about sleep Thursday 18 March – 10am
  3. How to manage tiredness and fatigue Thursday 4 March – 2pm
  4. How to keep up with healthy routines during uncertainty Thursday 25 March – 2pm
  5. Discovering Self-Compassion Thursday 1 April – 2pm
  6. Creativity & Wellbeing Thursday 8 April – 10am

Click HERE to view the leaflet.

Multi-Professional Workplace Supervision in Primary Care aimed at Primary Care educators and Training Hub Leads



New course on multi-professional workplace supervision for primary care educators and training hub leads. Delivered in five 3 hour online seminars.

Priority will be given to training hub and PCN education leads (clinical and non-clinical), but all prospective or actual primary care supervisors welcome.

 To find and download the flyer and book your space click HERE.

Please contact if you have any queries.

Cancer Community of Practice for GPNs




To register for this event or more information please contact Sandra Dyer - Primary Care Lead Nurse Transforming Cancer Services Team for London:

To view and download the flyer click HERE.

Via MS Teams 12:45 – 14:00

18th Mar

Free Ophthalmic Teaching - HEE project





As part of a project with Health Education England (HEE), there is a completely free training to support Advanced Clinical Practitioners (ACP’s) and trainee ACP’s in urgent care and GP services with the development of ophthalmic knowledge and skills.

There will be lots of online sessions (common eye conditions, case studies, triage of the ophthalmic patient and corneal emergencies, bespoke training), and depending on Covid-19 this will also include skills training.

To receive the link for the virtual training sessions, please email Clinical Educator on


Training Offer:

Maudsley Learning offer- Courses for GP



Maudsley Learning offer a wide variety of courses for Primary Care and their workforce. We are an integral part of South London and Maudsley NHS Foundation Trust and understand the training needs of your professional mental health workforce. We have a wide range of courses aimed at both specialist and non-specialist audiences, including non-clinical staff, taught by experts in the relevant fields. All of our courses can be viewed on the Maudsley Learning website.

To view and download the leaflet click HERE.

Free Suicide Prevention Training




Maudsley Learning would like to invite you to take part in their free to attend courses, suitable for GPs, GP Trainees, primary care staff and other healthcare professionals in the community which may be of interest to you. 

Maudsley Learning and Lambeth CCG are offering two free evening workshops on suicide prevention: “Primary Care Suicide Prevention for the COVID Era: LIFE” on 25 March 2021 or 24 May 2021, from 19:00 to 21:00.

To see the leaflet click HERE.

Jo's Trust cervical training for non-clinical staff in NWL







Free RM Partners funded Jo's Trust cervical training for non-clinical staff in NWL

This training is to up-skill non-clinical staff, so they feel confident speaking to patients about cervical screening as part of their everyday work. It has the added benefit of meeting the PCN DES requirements to take action to support screening uptake.

There will be 9 virtual training dates ranging from the end of January to April 2021, with space for 25 participants in each. The training will take approximately 1.5 hours for this interactive session. Participants will need to have access to a private room with audio and video functionality.

Each person who takes the course will be encouraged to commit to speaking to 8 people about cervical screening.

Registration details on Eventbrite are available HERE.

To view and download the flyer click HERE.

Covid-19 IPC Training for Care Homes


A new resource COVID-19 IPC Training for Care Homes has been added to the HEE e-LfH COVID-19 e-learning programme.  The resource is designed to support infection prevention and control (IPC) trainers in a care home setting.

GatewayC, Online Cancer Education






We are delighted to announce we have just released a couple of NEW online courses and can also confirm the GatewayC webinars (GatewayC LIVE) will be continuing, which you’ll be pleased to hear.

If you’d like any further information, please contact Alice directly via:

Multi – professional workplace supervision in Primary Care








New course on multi-professional workplace supervision for primary care educators and training hub leads. Delivered in five 3 hour online seminars. Mixture of large and facilitated small group teaching.

The course will cover:

  • How we learn
  • Educational relationships and the role of the workplace
  • Entrustability and the workplace curriculum
  • Assessment and Feedback
  • From competent individuals to capable teams
  • Challenges in educational relationships

To book a place please complete the booking form HERE.

To view and download the flyer click HERE.

PHE immunisation updates 2020

Achievements and developments during 2020/21 season

Please find attached letter from NHS England and NHS Improvement.

London Immunisation Team
School aged vaccination contact details for missed school vaccines due to Covid-19


Please see attached letter in relation to the school aged vaccination programme and missed vaccinations due to lockdown. 


In the event that school aged children present at practices requesting the nasal flu vaccine, normally given in school, please sign post them to the relevant provider.



If you have any queries about this information please contact our team directly at

PHE immunisation updates








The national flu immunisation programme 2020 to 2021- update

To view and download the details, please click HERE.

The national flu immunisation programme 2020/21

To view and download the details, please click HERE.

Vaccines and porcine gelatine

To view and download the leaflet describes how and why porcine gelatine is used in vaccines please click HERE.

Introduction to New learners Foundation Immunisation Programme

To view this document, please click HERE.



NHS Project Futures Apprenticeships

Salisbury Managed Procurement Services Employer Access Guide can be found HERE.

NHS Project Futures Project Management Education Programme Summary

Course information on the Project Management offerings within the NHS can be found HERE.

Supervision for roles recruited through the Additional Roles Reimbursement Scheme (ARRS)

Please see attached resource intended to support PCNs in developing their practitioners and providing both patient and practitioner safety through supervision. This resource offers examples of good practice in relation to clinical supervision and provide PCNs with additional considerations on what good supervision looks like for each role.

NWL Covid updates










To view document with latest updates please click HERE.

You can find:

- Covid-19 monitoring,

- New strains,

- The next phase,

- Vaccine safety & confidence,

- Self-isolation,

- Testing and Rapid Coronavirus testing for people without symptoms,

- Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19,

- Help Us Help You – access Mental Health services

Beware of Covid fraudsters



















Joint advice from the NHS and law enforcement agencies on protecting yourself from COVID-19 cons.

Sadly we continue to hear reports of fraud and scammers relating to the vaccine roll out. In the UK, coronavirus vaccines will only be available via the National Health Service and is free of charge. You will be contacted by the NHS, your employer, a GP surgery or pharmacy local to you, to receive your vaccine. At no point will you be asked to pay.

The National Cyber Security Centre (NCSC) is asking people to report suspect emails to its Suspicious Email Reporting Service simply by forwarding them to All emails forwarded to the service are analysed and if they are found to link to malicious content, it will be taken down or blocked, helping prevent future victims of crime.

If you receive a call you believe to be fraudulent, hang up. Suspicious text messages should be forwarded to the number 7726 which is free of charge and emails forwarded to

The Suspicious Email Reporting Service is a world first which was launched last April by the NCSC in conjunction with the City of London Police. It has now received more than four million emails from the public, leading to the removal of over 26,000 scams and over 49,000 links to malicious content.

National social assets -**

NWL vaccination information in full here -

 NW London FAQ -

Covid-19 NW London and vaccinations

Regular briefing for General Practices across NW London with updates on Covid-19 NW London and vaccinations can be found HERE

Flu reimbursement letter from NHSE/I

Please find attached the NHSE/I flu reimbursement letter which has been circulated directly from NHSE to GPs, Trusts and Pharmacies. It contains JCVI advice and NHSE requests for planning on influenza vaccines for 2021/22.

UCLH services update for GPs - 5 February 2021


Please find attached an update from UCLH with information about the following: 

  • Outpatient clinics 
  • Referrals via the NHS e-referral service 
  • Diagnostics (cardiology, endoscopy, imaging and gynae) 
Young Adults (16-25) New Mental Health Offer Survey


WLT are welcoming all past and present service users, peers and carers to take part in their online survey, with only three questions taking approximately ten minutes to complete (responses remain anonymous).

Please share around your networks using the following link:

West London NHS Trust would like your input on Young Adults’ Mental Health





In response to the NHS Long Term Plan, West London Trust (WLT) are in the process of scoping a new innovative model of care for young adults aged 16-25 years, living in the boroughs of Hammersmith and Fulham, Ealing and Hounslow, to improve outcomes. The model will also look to reduce gaps in the mental health service, address unmet needs for this age group, and ensure a smooth transition for CYP into the adult service.

WLT wish to hear your views in response to a number of questions listed in the attached letter and are inviting a written submission in response to any, or all of these questions, by  12th March 2021.

Please send your responses to the NW London Mental Health, Learning Disabilities, and Autism Programme (MHLDA) at

Please find attached a letter from WLT.

The Kickstart Scheme

The Kickstart Scheme provides funding to create new job placements for 16 to 24 year olds on Universal Credit who are at risk of long term unemployment.  

To find all details please HERE.

Apprenticeships in Primary Care


Apprenticeship training and qualifications are open to existing and newly recruited colleagues.

There are over 700 Apprenticeship Standards available.  Covering Clinical and Non-Clinical roles across many different functions within the NHS including Primary Care.  This is one way of developing your career and taking the next step into a new role. 

If you or your organisation are interested in finding more about the range of opportunities  please get in touch with    

Thank you for your ongoing work during the Covid-19 pandemic

Please find attached a letter from Sir David Sloman, London Regional Director of NHSE/I, thanking all Primary Care staff for your hard work during the Covid-19 pandemic, including the ongoing rollout of vaccinations.

Letters this week to Primary Care


There is a letter from NHSE/I regarding seasonal flu vaccinations for pregnant women

This letter from NHSE/I sets out how General Practice will be supported during 2021/22

Toolkit to support clinicians, professionals, carers and adults with learning disabilities






Guy's and St Thomas' NHS Foundation Trust has developed a toolkit to support clinicians, professionals, carers and adults with learning disabilities. The aim of the kit is to aid the consent process, provide information regarding needle phobia and the vaccination process for people with learning disabilities (PWLD). 

 The toolkit consists of: 

Colleagues are asked when using the toolkit to please acknowledge the source. 

UCLH service update for GPs - 22 January 2021 

UCLH are working hard to respond to the COVID-19 pandemic and ensure the safety and quality of services for all patients. This update provides further information about services currently being provided by UCLH, including information about outpatient clinics, e-referrals, and diagnostics (cardiology, endoscopy and imaging).


NHS Learning Hub – Quick Reference Guide

The Learning Hub is a digital platform that provides easy access to a wide range of education and training resources for the health and care workforce, enabling users to contribute, search for and access resources. Please find attached a quick reference guide on the Learning Hub here

Promoting Higher and Degree Level Apprenticeships


The National Apprenticeship Service, can help build awareness of your current and future vacancies though their schools programme and across digital channels at no cost.

 We are currently working on the next ‘Higher and Degree Listing’ and would like you to be involved. This publication enables you to advertise your future Higher and Degree (Level 4 and above) apprenticeships, due to start in summer 2021. The listing is distributed to current Year 13 students in schools and promoted at virtual careers events.

If you would like to list your summer 2021 Higher and Degree Apprenticeships in the publication, please complete the attached template and return to:

Message from the Digital Nurse Network

Copies of the January updates are available on the Future NHS Platform

 You can also find the latest updates HERE and HERE.

London Leadership Academy coaching offer for General Practice Staff









Following various conversations with the London Leadership and Lifelong Learning Team, the London Leadership Academy has now improved the coaching offer for the primary care workforce.

The process by which people can apply has been streamlined and people can now be paired with a coach who has experience of working in primary care.

This is a free service For NHS staff and attached is a flyer, encouraging people to think about coaching as a positive career development option, rather than something you do when things are not going so well which is how it can be perceived.

The group of people who have identified themselves to be available to support this all have extensive coaching experience, have worked with/in the primary care setting, and participated in a workshop with NAPC to explore what is happening at the moment in PCN development.

It would be great if this offer reached Practice Managers and GPNs as well as GPs and Clinical Directors.  If you have any problems with the registration process please contact who will be happy to help

Londonwide LMCs latest update for GPs and Practice Teams




Click HERE to find latest updates for GPs and Practice Teams.

You will find there information on:

  1. Vaccine hesitancy I: addressing concerns.
  2. Vaccine hesitancy II: local delivery matters.
  3. New contract letter and London weighting.
  4. Connecting sessional GPs.
  5. And finally …. burnout and support
Flu immunisation e-LfH learning resources free to access

The flu immunisation programme is free to access.

Find out more here:

HEE Nursing Student Support guidance during COVID-19 published




The new guidance providing information for nursing students on how they can help the NHS during the pandemic and how their health and wellbeing and education will be supported.   It follows last week's announcement that the Nursing and Midwifery Council will reintroduce emergency education standards to enable student nurses in the last year of their programmes to support the COVID-19 response, should they wish to.  

The guidance provides a wealth of information covering a wide range of issues including student finance, welfare and wellbeing.

To view the guidance, go to  

HEE E-learning Covid-19 Vaccination Programme Resources






The programme consists of a core knowledge session and a vaccine-specific session with accompanying assessment sessions for each. More vaccine-specific sessions will be added as and when more COVID-19 vaccines become available and authorised for supply in the UK.

All those undertaking this e-learning should complete the core knowledge session as this is designed to provide essential knowledge about COVID-19 and the key principles of immunisation needed to deliver the vaccine.

Find out more information on the vaccination roll out, including useful links and additional training for vaccinators here:

Access the e-learning programme:

Higher Development Award (HDA)





The Higher Development Award (HDA) is a personal development programme for Support Workers that enables Clinical and Non-Clinical Support Workers from all sectors to “Be the best and acknowledge potential”.

With support from Health Education England, the programme was designed in London 4 years ago and has provided a progression pathway for many, to access multi professional higher and degree apprenticeships as well as traditional pre-registration routes. It also provides development for those wishing to stay in the Support Worker role. Download the HDA pathway here to understand what it covers and here to see a detailed list of the learning outcomes.

Physician Associates Students in your Practice?



New teaching opportunities from end January 2021

QMUL are looking for host practices to accommodate two students during the two years of their MSc Course. 

For further information on teaching dates please see the attached flyer.

For information contact QMUL Senior Unit Administrator at

COVID-19 Vaccine AstraZeneca e-learning sessions now available

E-Learning for Healthcare has worked in partnership with Public Health England and NHS England and NHS Improvement to develop the COVID-19 Vaccination e-learning programme, designed to provide the health and care workforce with the knowledge they need to confidently promote high uptake of the vaccine and deliver the vaccine programme effectively.

HLP launch CYPMH Crisis Messaging Communications toolkit













HLP have launched the toolkit to support the system across London with consistent communication messages which can be used regarding Children and Young Peoples Mental Health (CYPMH).

This is in response to:

  • Referrals to CYP Mental Health Services dropping 47% of the expected rate during COVID-19, Wave 1.
  • A rise in CYPMH presentations to A&E across London despite the availability of 24/7 crisis lines for all ages, to provide urgent support.
  • Outdated crisis information online including signposting to NHS 111 over the 24/7 crisis lines that should be used.
  • It is not always clear that the 24/7 crisis lines are available for children and young people, parents, and their families.

The toolkit sets out key messages with support assets for use on social media that will:

  • Address barriers to accessing services by building on the ‘your NHS is here for you’ messaging
  • Provide assurance to CYP and their families that CYPMH services are open and safe.
  • Promote 24/7 crisis lines are available for CYP, parents and their families, and to provide clear and consistent messaging on how to seek help in a crisis.

Further information on the toolkit can be found HERE.

Providing apprenticeships during the coronavirus - updated guidance












Following the Prime Minister’s announcement on 4 January 2021 confirming a new national lockdown, a new version of the Apprenticeship Programme response to COVID-19 has been published. 

The new guidance can be found here:
This new guidance confirms:

  • Training providers, employers and EPAOs must ensure that training and assessment takes place remotely wherever possible.
  • Face-to-face training and assessment can continue in colleges and training providers’ premises for vulnerable young apprentices and the children of key workers who need it.
  • Face-to-face training and assessment can also continue in employers’ covid-secure settings where it is essential for workers to attend their workplace, and where it is safe and practical to do so.
  • End-point assessment (EPA) and Functional Skills (FSQ) assessments can continue in colleges, training providers’ premises, assessment venues and workplaces where it cannot be conducted remotely and where providers and end-point assessment organisations (EPAOs) judge it right to do so.
Supporting BME communities in a targeted pandemic response

Please see link to an interesting blog on NHS England’s site, shared at this week’s GPN Covid meeting, co-written by Julie Roye, Advanced Nurse Practitioner/Consultant and Dr Magda Branker

Primary and Community Care Training Hubs Guidance

Making primary care a great place to work: Guidance to support CCGs/ICSs in commissioning services from primary care training hubs 2020-2022.

Click HERE to find more information.

NHS Resolution - Clinical Negligence Scheme for General Practice


NHS Resolution colleagues have begun to engage with London Training Hubs. To find more information click HERE.

All providers of NHS primary medical services are covered under CNSGP, including out of hours providers. The scheme extends to all GPs and others working for general practice who are carrying out activities in connection with the delivery of primary medical services – including salaried GPs, locums, students and trainees, nurses, clinical pharmacists, agency workers and other practice staff.

COVID-19 Workload Prioritisation Unified Guidance


This guidance has been developed by the RCGP and the BMA GP’s Committee for clinicians working in general practice in the UK.

It replaces prior guidance on workload prioritisation during COVID-19, including “response levels” and “RAG ratings”.  This document should be read alongside local and national guidance from NHS and government bodies and is not a substitute for clinical judgement.

New Roles in Primary Care National Toolkit - HEE










The New Roles in Primary Care National Toolkit has been developed to enable Primary and Community Care Training Hubs to work collaboratively with Primary Care Networks (PCNs) towards the development of the Primary Care workforce, as outlined in the GP Contract.

The GP contract states that New Roles will be essential in securing the 26,000 extra staff under the Additional Roles Reimbursement Scheme (ARRS).

Training Hubs will support future workforce planning as one of their core functions. Training Hubs are designed to meet the educational needs of the multidisciplinary primary care team and bring together NHS organisations, community providers and local authorities.

This resource will allow Training Hubs to work with their PCNs and support workforce planning, providing a valuable resource for systems developing their primary care workforce.

To see more details click HERE.

NHS Learning Hub – Quick Reference Guide

The Learning Hub is a digital platform that provides easy access to a wide range of education and training resources for the health and care workforce, enabling users to contribute, search for and access resources. Please find attached a quick reference guide on the Learning Hub HERE.

Freeing up practices to support COVID vaccination

This letter sets out further support being taken to free up GPs, practice teams and PCNs to advance the vaccine rollout.

National Institute for Health Research - Covid-19 Vaccine Animation


An animation has been produced which attempts to dispel some of the myths that Covid-19 vaccines are unsafe.

It has been tested on North West London research champions and the wider Training Hubs community in NWL.

The resource is now available for all to access and use more widely, available at:

Government UK COVID-19 Vaccines Delivery Plan

The Covid-19 vaccines delivery plan was published on 11 January 2021.

Across the UK, over 2 million people have already been vaccinated, with the government commitment to offer a first vaccine to everyone in the most vulnerable groups by the middle of February 2021, then expanding the programme of delivery, so all adults can be vaccinated by the autumn.

The delivery plan sets out the delivery for vaccinations HERE.

Resources to support people living with Diabetes












With the recent upsurge in Covid-19, the North West London Diabetes Transformation team wanted to make you aware of 4 helpful resources intended to help support and empower patients who are living with type 1 and type 2 diabetes and/or their carers. The resources have been co-produced in collaboration with our patient group Partners in Diabetes.

All resources can also be found on the Know Diabetes website at These documents have live links to useful websites and importantly to information about what to do if they are sick at home and blood glucose is high (Sick Day Rules).

HEE E-learning Covid-19 Vaccination Programme






The programme consists of a core knowledge session and a vaccine-specific session with accompanying assessment sessions for each. More vaccine-specific sessions will be added as and when more COVID-19 vaccines become available and authorised for supply in the UK. All those undertaking this e-learning should complete the core knowledge session as this is designed to provide essential knowledge about COVID-19 and the key principles of immunisation needed to deliver the vaccine.

Find out more information on the vaccination roll out, including useful links and additional training for vaccinators here: COVID-19 Vaccination - e-Learning for Healthcare (

Access the e-learning:

Advice for Clinicians - NHSE Primary Care Guidance Covid-19 Vaccination Programme

Extensive guidance on the COVID-19 vaccination programme can be found on the NHS England website here:

Updated BMA GP Guidance on COVID-19 Vaccination Programme

This guidance updated on 11 December 2020, provides detail about what the CVP (COVID-19 vaccination programme) service in England involves, what is expected of practices, what practices will get to support this work, and guidance on what to do now.

Click HERE for further details.

Patient facing messaging re COVID-19 vaccination



















The NHS is starting to deliver the COVID-19 vaccine, in line with the government’s priority list of which people will get it first. This is a very exciting development and we want to be clear about how it will work for local people.

The NHS will get in touch with you directly when it is your turn to be vaccinated.

Please don’t contact your practice, doctor or the NHS asking about vaccination; this is not a service that you are able to book in advance. You will be contacted when it is your turn to be vaccinated in the weeks and months ahead.

So please remember:

  • Don’t contact the NHS to seek a COVID-19 vaccine, we will contact you when it is your time for the vaccine
  • When we do contact you, please follow the information given to know when and where to get your vaccine
  • Keep your appointment once it is made
  • The vaccine is safe. The NHS only offers vaccinations to the public once experts have signed off that it is safe to do so
  • Vaccine centres are being set up across the eight boroughs of NW London over the coming weeks.  We are getting everything ready so we can start vaccinating as soon as we start receiving the vaccine
  • We will vaccinate in order of priority, following national guidance 
  • Please continue to follow the national public health guidance to control the virus and save lives – Hands – Face – Space.

COVID-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.

There is more information about the COVID-19 vaccine on both the Government and the NHS websites, please take time to click on these links and read through these pages if you want to find out more.  

NHSEI/ HEE Joint Priorities for Primary Care Workforce Transformation









This week, HEE and NHSEI colleagues presented to the People Board on retention, one of the four key strategic priorities for primary care workforce transformation. The strategic priorities were developed with members of the Primary Care School Board, for London, since its formation in May 2020, in light of how the impacts of the Covid-19 pandemic and the changing landscape impact on primary care workforce transformation activity.

The enclosed slides set out the four themed priorities, and we are appointing a programme manager to assist with taking this work forward in the New Year.

Meanwhile, your STP facing Training Hub leads, as PCS Board members, involved in discussions thus far, should be able to assist in providing further context and share any associated board papers for your information if desired.

We do hope you will find these slides helpful for reference, as we are keen to keep you abreast and engaged with priorities for primary care in 2020 and beyond. Please do feel free to contact your local HEE Primary Care Dean if you have any queries.

The latest JCVI Guidance on Priority Groups for the Covid-19 Vaccine







The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.

At this time, the vaccine is being offered in some hospitals to:

  • some people aged 80 and over who already have a hospital appointment in the next few weeks
  • people who work in care homes
  • health care workers at high risk


The vaccine will be offered more widely, and at other locations, as soon as possible.

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).

Find out more click HERE.

HEE Covid-19 Vaccinator Roles and Training Requirements









There are a number of additional materials on the training product list; but these are not an essential part of the core training pathway.

The vast majority of training is of an e-learning nature; but there are specific examples which either should, or must, be delivered face to face or through a virtual alternative such as a trainer led webinar. This depends on the experience of the individual who will be administering vaccinations. To support this, within the document we have embedded a list of providers who may be able to support training within London.

If you would like to access additional information to support your training, you should also visit:

To view and download the Training requirements click HERE.

Immunisation training standards for healthcare practitioners and the importance of training for Covid-19 vaccinators































With an approved vaccine against coronavirus (COVID-19) becoming available shortly and a considerable number of people requiring vaccination as rapidly as possible, a substantial workforce who can be mobilised quickly to give the vaccine safely is needed. It may therefore be necessary to rapidly train people who have not vaccinated for some time or who have not previously given a vaccine in order to maximise vaccine uptake in a short time period. , it is important that all practitioners involved in immunisation have a high level of knowledge and are confident in immunisation policy and procedures. We have tried to set out the recommendations and relevant documents for training a workforce who are knowledgeable and able to confidently, competently and safely deliver the COVID-19 vaccine programme at pace.


It is of vital importance that the COVID-19 vaccinator workforce receives comprehensive training and competency assessment in order that those who receive this vaccine are protected and public confidence in the vaccine is established and maintained.


The Public Health England Recommended Immunisation training requirements by workforce group for the Covid-19 vaccine you can find HERE. This COVID-19 vaccinator training guidance has been written to meet a very specific need in an emergency pandemic situation. The intention is to maximise delivery whilst ensuring that a COVID-19 vaccine is given safely and effectively.


Training:- vaccinators should have attended the appropriate Foundation Immunisation Course prior to administrating vaccines and been assessed as competent.


The aim of the national standards is to describe the training that should be given to all practitioners engaging in any aspect of immunisation so that they are able to confidently, competently and effectively promote and administer vaccinations.


Updates:- COVID-19 e-learning programme Immunisation  can be accessed at :-

The training includes vaccine storage, administration and legal aspects sessions.

National Minimum Standards and Core Curriculum for immunisation Training for Registered Healthcare Practitioners you can find HERE.


Please ensure all vaccinators are up to date with Basic Life Support (BLS) and anaphylaxis training. All non-registered vaccinators need to have completed the Care Certificate as this is a patient facing role and ensure PSDs  are in place. I will circulate the Covid-19 PGD as soon as it is available.


In order to ensure the ongoing delivery of a high quality, safe and effective immunisation programme that achieves high uptake, it is important that all practitioners involved in immunisation have a high level of knowledge and are confident in immunisation policy and procedures.

Supporting nurses and midwives throughout the second COVID-19 wave

The UK’s four chief nursing officers (CNOs), including CNO for England, Ruth May, and the Nursing and Midwifery Council have written an open letter to the nursing and midwifery profession as the second wave of the pandemic continues. 

COVID-19 vaccination deployment strategy and operational readiness

NHS England has written to chief executives of all NHS trusts and foundation trust about the COVID-19 vaccination deployment strategy and operational readiness.

Letter available HERE.

Mental Health Nursing Competence & Career Framework









The New Roles in Mental Health Nursing Implementation Group in 2019 reported that there is a clear case that more mental health nurses are required both in the NHS and in private and voluntary organisations and agencies. In addition, mental health nurses, even before they consider pre-registration training, right throughout their career to retirement, need at all stages to feel valued, supported, developed and safe in their practice.

The framework offers a useful guide for employers to encourage a diversity of applications, including people with lived experience, by describing what mental health nurses do, and the skills, knowledge and abilities they need to carry out this role. This is in line with HEE’s commitment to a diverse and inclusive workforce which can provide person-centred, culturally appropriate care.

To view and download The Mental Health Nursing Competence and Career Framework click HERE.

For more information click HERE.

Regular briefing for General Practices across NW London





Flu - Fatwa concerning children’s flu nasal spray

The British Fatwa Council/Karimia Institute has issued a fatwa (a formal ruling or interpretation on a point of Islamic law) which concludes the nasal flu vaccine containing porcine gelatine is permissible for Muslim use read more: 

To view and download the full digital briefing click HERE.

COVID-19: Guidance for the remobilisation of services within health and care settings.

COVID-19 Guidance for the Remobilisation of services within health and care settings: infection prevention and control (IPC) recommendations’ August 20 2020.

The IPC principles in this document apply to all health and care settings, including acute, diagnostics, independent sector, mental health and learning disabilities, primary care, care homes, maternity and paediatrics (this list is not exhaustive).

To view the guidance, please click HERE.

Royal College of Nursing



RCN Guidance - Health Care Support Workers Administering Inactivated Influenza, Shingles and Pneumococcal Vaccines for Adults and Live Attenuated Influenza Vaccine (LAIV) for Children.

To view and download this guidance, please click HERE.

Personalised Care Institute









The Personalised Care Institute (PCI) is a virtual organisation for evidence-based personalised care training, convened by the RCGP in partnership and funded by NHS England and Improvement.

The PCI will set standards for evidence-based training, offering workers from across health and care sectors access to accredited personalised care training and development.

The PMA support the development of a robust quality assurance and accreditation framework. This will guide PCI training programmes to particularly focus on the following personalised care topics:

  • Shared decision making
  • Personalised care and support planning
  • Social prescribing and community-based support
  • Supported self-management.

For more details please email

Flu vaccination services and registration with the Care Quality Commission



The Care Quality Commission (CQC) is aware that providers are thinking about and planning the ways in which they will deliver flu vaccinations for winter 2020/21, potentially in different ways than usual as a result of the COVID-19 pandemic.

CQC has provided new guidance to help providers understand whether they need to make any change to their current registration if they are delivering a flu vaccination service.

New Personalised Care Training Hub is now open




The new Personalised Care Institute is a virtual training hub for all health and care staff to access the very latest in personalised care training and development.

It offers a wide-range of flexible, evidence-based and accredited courses from a variety of providers and will support staff to gain the knowledge and confidence to provide Personalised Care to their patients.

For more details, visit our website, view our animation and join in the conversation on Twitter via @Pers_Care_Inst.

The Green Book




Immunisation against infectious disease

The Green Book has the latest information on vaccines and vaccination procedures, for vaccine preventable infectious diseases in the UK.

To view and download the Green Book, please click HERE.

Immunisation Guidance
from RCN and PHE





To view RCN- Practical and clinical guidance for vaccine administration, please click on the link below:


To view PHE- Immunisation training of healthcare support workers national minimum standards and core curriculum, please click on the link below:

Public Health England COVID-19: Infection Control - Latest Guidance: August 2020



Public Health England Guidance: COVID-19: Guidance for the remobilisation of services within health and care settings. Infection prevention and control recommendations.

To view the full document please click HERE.


QNI Fund for Innovation 
programme for 2021















We have been very fortunate to receive funding from the Burdett Trust for Nursing to run a new programme specifically focusing on people with complex needs in Primary Care. Up to 10 community nurse-led projects across England, Wales, Northern Ireland, Channel Islands and Isle of Man will be selected for funding and project leaders will receive a year-long programme of professional development to support them in delivering their project. We are actively looking to fund projects that are led by nurses from a BAME background.
The closing date for applications is 5pm on 30th October 2020.
Please follow this link to download the guidance and application form

Please note, if shortlisted, the nurse leading the project will be invited for a virtual interview on either 16th or 17th November 2020.
Successful applicants are asked to commit to all workshops on the following dates:
Workshop 1: Tuesday January 12th 2021
Workshop 2: Tuesday February 16th 2021
Workshop 3: Tuesday February 23rd 2021
Workshop 4: Tuesday March 9th 2021
Workshop 5: Thursday April 15th 2021 (tbc)
Workshop 6: Friday April 16th 2021 (tbc)
We will also offer you monthly support meetings.

Sepsis ToolKit RCGP



Education on Sepsis Awareness in Primary Care - The Royal College of Physicians










National Early Warning Score  updated (NEWS2) – an Online Training resource

The Royal College of Physicians has recently updated its National Early Warning Score (NEWS) 2.

The National Quality Board has endorsed its use as the standardised system for the assessment of acute illness in adults and communication between healthcare practitioners.

NEWS2 has also received formal endorsement from NHS England and NHS Improvement to become the early warning system for identifying acutely ill patients.


An online training resource is available for all health and social care staff to learn about the implementation and use of NEWS2

The MSK Knowledge Hub






New digital hub to support improvement in MSK services 

The Arthritis and Musculoskeletal Alliance (ARMA), supported by NHS England, has launched a new digital knowledge hub to support improvement in musculoskeletal (MSK) and arthritis services. The interactive forum provides commissioners and STP leads with resources, good practice examples and data and research to support them in improving MSK services locally. Resources are aimed at those responsible for shaping services and include evidence and indicators on value, quality and cost of MSK services.

Please register to access the information and contribute to resources and discussion







The NG12 online educational tool for health care professionals in primary care.

The tool has been developed to aid primary care in referring patients for suspected cancer Including symptom criteria, direct access diagnostics and straight to test, safety netting, patient information and links to external educational resources. The tool includes quizzes and case studies to aid learning and is available here

or via the Healthy London Partnership Website

NW London Learning Hub










NW London Learning Hub - Providing training and education for Primary Care in North West London

NWL - eLearning Hub which has been set up for use by General Practice staff and is Currently Free.

The following is accessible on the site 

•   Access to all the courses which are on ELearning For Health

•   It has assigned mandatory training to all learners

•   The IT skills pathway – which includes Word, EXCEL, PowerPoint training

•   All booking of IT systems (S1 and EMIS )training is done through the site

This platform will allow practices to have a range of training materials available at their fingertips, but also the ability to learn new skills through an easy and practical tool. The eLearning hub will include; 

·  The ability for practices and individuals to create learning plans to support staff

·   A comprehensive reporting function to help ensure everyone is up to date with their training requirements

Online classroom course booking with manager approval

NMC Website





The nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland

Link to lots of helpful advice:

REVALIDATION - Find out everything you need to know about revalidation including how you can meet the requirements by reading 'How to revalidate with the NMC'.

Public Health England Guidance: COVID-19: infection prevention and control (IPC)

Public Health England Guidance: COVID-19: infection prevention and control (IPC)

Link to Documents , Guidance, Resources & Posters

Safeguarding Training

Safeguarding Adults: Level 3 Training




Future Learn - Safeguarding Adults: Level 3 Training

Learn how to ensure the successful safeguarding of adults with this training course from Health Education England.

This course contributes towards the achievement of Level 3 Safeguarding competencies, as set out in Safeguarding for Adults: Roles and Competencies

Safeguarding Child:  Level 1, 2 & 3 Training



E-Learning for Health - Safeguarding Children: Level 1, 2, 3 Training

To Register - Ideally you should provide a work email address so that your registration results in the most appropriate access to e-learning content.

ToolKit RCGP




RCGP Child Safeguarding Toolkit RCGP website

There is a new safeguarding hub on the RCGP website which is home to both the child and adult safeguarding toolkits:
The new RCGP supplementary guide to the Intercollegiate documents can be found under the 'National standards and policies' section on the safeguarding hub:

Healthy London Partnership Toolkit


Resource for primary care providers caring for children & young people

Primary care children and young people’s toolkit

Healthy London Partnership have created a toolkit for primary and community care providers involved in caring for children and young people. The toolkit features pathways for the top paediatric conditions, e-learning modules, information on group consultations, examples of closer working with pharmacy, communications resources, mental health and wellbeing information and more: Access the toolkit


Health & Wellbeing Resources

North West London GP Primary Care Team - Mental Health updates

Please find attached list of sources where you can look for a support to maintain their physical and mental health and overall wellbeing while managing Covid-19.

NW London Health Apps Library website now available

The NW London Health Apps Library website is a free website with access to a wide range of high quality reviewed and approved health and wellbeing apps. To find out more, please visit the website - NW London ORCHA.

Mental health resources for NHS staff



Resources are now available for NHS managers, supervisors, and those with caring responsibilities for NHS staff, to talk about mental health and wellbeing during and beyond COVID-19.

The guidance will help managers identify team members who may be struggling with their mental health and learn how to confidently initiate supportive wellbeing conversations.

To access create / sign into an account .

Support for you #ProjectM - NHSI Leadership and Lifelong Learning









We know how busy you are as health and social care leaders in this unprecedented time in the history of the NHS. To support you to lead through the challenges you face #ProjectM is here for you.

By joining the #ProjectM community you will benefit from:

  • Access to immediate tools for these challenging times.
  • Continuously updated free resources on
  • Getting your voice heard by joining the conversation on Twitter at #ProjectM
  • A chance to suggest new resource themes for #ProjectM
  • An opportunity to build new supportive connections in an inclusive environment. Virtual Groups are now open for you to join. Find out more: Groups – Our NHS People
  • Participate in ProjectM mentorship which is based on harnessing social media (starting with Twitter) to offer your mentoring services or find a mentor. More details will be coming soon.

Find out more: #ProjectM on Twitter

MIND guide to Wellness Action Plans (WAP) for employees





Mind’s Workplace Wellbeing team provides guidance and support for employers on how to implement a comprehensive approach to managing staff mental health, including how to promote the wellbeing of staff, tackle the causes of work-related mental health problems and support staff who are experiencing a mental health problem. This tool is one in a series of resources aimed at supporting staff mental health.

To read our other free workplace resources, take a look at our website.

Why not use the MIND guide to support your team meetings on well-being? See attached guide for further information.

Coaching support for those who lead, manage or organise a team or group in Primary Care



The new #LookingAfterYourTeam service will create an opportunity for individuals who lead, manage or organise teams, groups, services or networks, to access coaching about their team.

Coaching support is available with a highly skilled and experienced coach and is centred around compassionate and collaborative team leadership. The aim is to encourage psychological wellbeing and resilience in teams while supporting them to continue to deliver projects, services and high-quality care to patients.

Find out more here:

Good Thinking - London' Digital Mental Wellbeing Service





Good Thinking is London’ Digital Mental Wellbeing Service and promotes self-care for the four most common mental health conditions: anxiety, sleep problems, low mood, and stress.

Good Thinking provides free, 24/7, digital support to Londoners seeking mental health and well-being advice and help.  

Good Thinking service is formally being extended to young people at the end of January, so look out for more details in the coming weeks. New resources on Good Thinking include teachers’ toolkit, an employer’s toolkit and student toolkit, supporting young people to be mentally healthy in university. There is also a section on Good Thinking for health and care professionals.

Our NHS People: Understanding different bereavement practices resource



With support from a wide range of organisations, colleagues and staff networks, NHSEI have developed a bereavement resource that recognises the diversity of our staff, and, together with a short supporting animation, intends to build upon existing managerial cultural competencies recognising the diversity of our staff. 

This resource will enable line managers to be able to confidently start conversations with staff who have experienced loss in a more compassionate way, as a result of gaining a deeper understanding of the different ways in which our colleagues may experience a bereavement, noting the varying practices different religions and cultures may follow. To view the flyer click HERE.

For more information about this resource, please contact: or email the team at:

Mental Health Apps provided by NHS England and NHS Improvement










NHS England and NHS Improvement are pleased to announce that the offer of free access to a range of mental health apps for our NHS staff has been extended until 31 March 2021.

If you or one of your colleagues would like support with managing stress and anxiety, building resilience, aiding better sleep, or taking a moment to be mindful, you can follow this link or click below to read more about each app.

One user shared her experience of using Unmind:

"I am used to supporting others but during this difficult time, I found myself anxious and sleeping badly. I heard about Unmind via Twitter and thought it was worth a try.  I am really impressed with the practical resources and have found it very useful.  I have recommended it to other doctors and nurses in our area.  Thank you so much!"

National Health & Wellbeing Support on a page – 1 to 1 coaching for Primary Care Staff



Please see HERE national resources available to help staff look after their mental health and wellbeing during these difficult times. The support on offer features bespoke one to one and team coaching for all Primary Care Staff to access.

Further information on the team coaching offer can be found below.

Coaching support is available with a highly skilled and experienced coach and is centred around compassionate and collaborative team leadership. The aim is to encourage psychological wellbeing and resilience in teams while supporting them to continue to deliver projects, services and high-quality care to patients.

Find out more here:

Supporting Our People

Helping you manage your own health and wellbeing while looking after others

To view and download the brochure click HERE.

NHS hotline to support NHS staff



The NHS has launched a mental health hotline as part of a package of measures to support the NHS’ staff as they help people deal with the coronavirus.

  • NHS hotline: 0300 131 7000 (Open between 7am – 11pm every day)
  • Text service available 24/7. (Text FRONTLINE to 85258)

Please see link for further details.

Samaritans operates a 24-hour service available every day of the year, by calling 116 123

‘First you’ - Hand-picked collection of wellbeing resources for healthcare workers

We imagine a world in which everyone is happy and healthy; where healthcare professionals take care of themselves first and are therefore able to take care of others.

Visit the ‘first you’ website to access a collection of resources.

Coaching support for those who lead, manage or organise a team or group in Primary Care






Frontline primary care colleagues have been facing unprecedented challenges through Covid-19, which is why #LookingAfterYouToo coaching space was established. Available since April 2020, it has supported thousands of primary care colleagues to process their experiences, offload demands and develop coping skills to look after themselves. The new #LookingAfterYourTeam service will create an opportunity for individuals who lead, manage or organise teams, groups, services or networks, to access coaching about their team.

Coaching support is available with a highly skilled and experienced coach and is centred around compassionate and collaborative team leadership. The aim is to encourage psychological wellbeing and resilience in teams while supporting them to continue to deliver projects, services and high-quality care to patients.

Find out more here:

To see the poster click HERE.

QNI’s listening service - TalkToUs










Offers emotional support by phone to registered nurses working in the community

The service is operated by trained listeners who are available to speak to any nurses working in community or social care, including those supporting care homes, and nurses working with people who are homeless. TalkToUs is intended as a friendly ear for nurses who would like to talk to someone in complete confidence about their life and work at the current time. We can signpost to other sources of support.

If you are worried about any aspect of your work or home life, particularly if it is affected by the Covid19 crisis, and you would like to talk about your feelings to one of our trained team members in confidence, please email us to arrange a call.

Please email  giving your first name, phone number and a preferred date and time for a call.

Visit QNI webpage for further information:

Build Back Fairer










This report has been produced by the UCL Institute of Health Equity and commissioned by the Health Foundation as part of its COVID-19 impact inquiry to investigate how the pandemic has affected health inequalities in England.

The report highlights that:

  • inequalities in social and economic conditions before the pandemic contributed to the high and unequal death toll from COVID-19
  • the nation’s health should be the highest priority for government as we rebuild from the pandemic
  • the economy and health are strongly linked – managing the pandemic well allows the economy to flourish in the longer term, which is supportive of health
  • reducing health inequalities, including those exacerbated by the pandemic requires long-term policies with equity at the heart
  • to build back fairer from the pandemic, multi-sector action from all levels of government is needed
  • investment in public health needs to be increased to mitigate the impact of the pandemic on health and health inequalities, and on the social determinants of health.
Survive and Thrive













Survive and Thrive at the virtual Doctors’ Mess

This Doctors Mess is run on a voluntary basis by a group of passionate doctors. It was set up and is sponsored by RVA, a not for profit organisation and is supported by NHS England.

Would you like to:

Talk, share, offload?

Enhance your wellbeing?

Keep your energy and motivation?

Give yourself space to plan and prioritise?

Every Wednesday 18:30 - 19:30.

To see the flyer HERE.


Email  with your name and GMC number if you would like to join this completely confidential meeting place.

Resources supporting mental health and wellbeing

King’s Fund has collected resources to support the mental health and wellbeing of both individuals and teams working across health and care.

To see the resources, click here

Coaching sessions for staff in primary care





Individual coaching support is available with a highly skilled and experienced coach.  This will be a space for you to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this.  It might be that through a one-off conversation you have all the strategies you need to cope with your situation and stay well.  Or you might find a few sessions helpful.  It is all led by you.

To book your first session click HERE.

Supporting our people- Helping you manage your own health and wellbeing whilst looking after others.

Free online weekly webinars to help you in your recovery from Covid-19









A partnership between the Occupational Therapists and Recovery Colleges at Central and North West London NHS Foundation Trust and West London NHS Trust present free webinars:

- Managing anxiety,

- Introduction to mindfulness,

- Understanding low mood,

- Let’s talk about sleep,

- How to manage tiredness and fatigue,

- Returning to work support,

- How to keep up with healthy routines during the pandemic,

- Coping with Christmas time (and other big days).


To view more details, please click HERE.

Blog: Wellbeing and the primary care workforce

Mike Holmes is a general practitioner at Haxby Group in Yorkshire and the Vice Chair (Membership) at the Royal College of General Practitioners.

In his new blog, he talks about how our workforce has been at the heart of the response to COVID-19, working hard in new and rapidly changing circumstances – but he is worried about wellbeing, and how it’s important that everyone is aware of the support available, including the free #LookingAfterYouToo coaching support.

HEE Health and Wellbeing Support Offer








A reminder that the HEE Health and Wellbeing Support Offer for primary care staff is still available, with access to a group of over 100 volunteer trained coaches and counsellors, with the help of four known providers who could offer:

·         One-to-one sessions

·         Signposting to other sources of support as needed.

·         Training to run peer support groups, including a specific focus on the complexities of working during the COVID-19 crisis.

·         Help with setting up and running virtual peer support groups.

·         Help with other wellbeing innovation as you identify needs

Please contact Sharon Gomba via, detailing the needs of staff and the type of support they require and she’ll be able to put you in contact with the appropriate provider.

NHS hotline to support NHS staff





The NHS has launched a mental health hotline as part of a package of measures to support the NHS’ staff as they help people deal with the coronavirus.

·         NHS hotline: 0300 131 7000 (Open between 7am – 11pm every day)

·         Text service available 24/7. (Text FRONTLINE to 85258)

Please see link for further details.

Samaritans operates a 24-hour service available every day of the year, by calling 116 123


Contact us

If you would like to see information which is not yet included in the newsletter or for any other comments regarding the newsletter, please contact : Malgorzata Czwornog ( )