Skip to the content


H&F GP Federation Newsletter

Following the requests for minimizing the amount of emails going out from the Federation, we will be sending out a regular newsletter. 



R & A Forum, Wednesday, 6th January 2021, 1-2 pm

Zoom meeting 

For link to meeting please contact:

Practice Managers Forum, Wednesday, 13th January 2021, 1-2 pm

Zoom meeting 

For link to meeting please contact:

Practice Nurse Forum, Tuesday, 26th January 2021, 1:30 - 2:30 pm

Zoom meeting 

For link to meeting please contact:

HCSW  Forum, Tuesday, 16th February, 1:30 - 2:30 pm

Zoom meeting 

For link to meeting please contact:

Events and webinars 

NHS Apprenticeships Working across systems webinar




Join this webinar and hear the latest  about collaborating on apprenticeships across a system to enable best use of apprenticeships and the levy.

This webinar is suitable for health and social care workforce, apprenticeship and education leads, as well as HR directors and senior NHS colleagues with an interest in apprenticeships and systems working. Please book using this link HERE.

When: 3 December, 10.30am

Caring for our mental well-being in primary care during COVID and beyond - Webinar








Wednesday, 9th December 2020 13.00-14.00

King's Health Partners would like to invite you to an interactive webinar (via Microsoft Teams) where experts from different parts of the system in south east London will come together to discuss how together, we can support mental health and wellbeing within our teams in primary care, not just during COVID, but also beyond. Our experts will discuss the issues facing us and our colleagues on the front-line. They will also share their experiences and highlight how and where we can access practical support.  


The webinar will be chaired by Dr Rachna Chowla, Joint Director of Clinical Strategy, King's Health Partners and introduced by Dr Jonty Heaversedge, Clinical Chair, South East London Clinical Commissioning Group.    

Please register using the following link via Eventbrite: Click here 

BMA Guide and webinars re Maternity and Parental Leave






The BMA have produced a maternity guide to help support all GPs (including trainees) planning their maternity and parental leave which can be found here.

We will be delivering two webinars covering GP maternity leave in early December:

Dec 2nd 12.30 - 14.00:

Dec 9th 12.30-14.30:

This session will focus on the topics covered in ‘A guide for GPs: maternity and other types of parental leave’.

There will also be a Q&A session, and participants can submit questions in advance to Christopher Scott via

Mental Health in H&F




8th Dec 13:00-14:00

Mental Health in H&F

  1. Enhanced Service/Physical Health
  2. Plans for CMHT/PCMHS service transformation
  3. Webinars going forward
  4. Perinatal

Please let Eve Costello know if you would like to attend via

Mental Health








Network Learning Forum

2nd December 2020 - 1:00 – 2:00

Mental Health Update
Increasing access to Mental Health Services and improving the service for those patients falling through the gaps.
Becky Baird – Senior Fellow in Health Policy, Kings Fund
Dr Abigail Heller – Public Health
Emma Kennedy – Grenfell, CNWL
Speaker from West London Mental Health Trust to be confirmed

Please join the webinar by clicking on the link HERE.  

Advice and Guidance Sessions for GPs






The Advice and Guidance sessions for GPs via MS Teams:

- 01-Dec 13:00 to 13:50     Rheumatology

- 10-Dec   13:00 to 13:50     Cardiology

- 15-Dec   13:00 to 13:50     Gastro

For further information please contact Transformation Lead, Nick Lawrance at Imperial College Healthcare NHS Trust at:

Multi-Professional Workplace Supervision in Primary Care aimed at Primary Care educators and Training Hub Leads

New course on multi-professional workplace supervision for primary care educators and training hub leads. Delivered in five 3 hour online seminars.

Priority will be given to training hub and PCN education leads (clinical and non-clinical), but all prospective or actual primary care supervisors welcome.

 To find and download the flyer and book your space click HERE.

Please contact if you have any queries.

Cancer as a long-term condition taster session






Cancer as a long-term condition taster session

9th December 13.00 – 14.00 Via MS Teams

To view and download the flyer click HERE.

This session will be an introduction to the topic of cancer as a long-term condition .

It’s open to primary care nurses and AHPs in NWL.

Opportunities for further learning will be shared -including the Macmillan Explore programme for primary care and the London Cancer GPN Community of Practice.

Return to GP Training Webinar, HEE






Are you about to return, or recently returned to GP training from a leave of absence?

We will be looking at tips for remote consulting and recent changes in the e-portfolio and assessment.

12.30-2pm Tuesday, 1st December

This 1.5 hour webinar session is for you.

To view and download the flyer click HERE.

To book your space click HERE.

Cancer Community of Practice for GPNs



To register for this event or more information please contact Sandra Dyer - Primary Care Lead Nurse Transforming Cancer Services Team for London:

To view and download the flyer click HERE.

Free Ophthalmic Teaching - HEE project







As part of a project with Health Education England (HEE), there is a completely free training to support Advanced Clinical Practitioners (ACP’s) and trainee ACP’s in urgent care and GP services with the development of ophthalmic knowledge and skills.

There will be lots of online sessions (common eye conditions, case studies, triage of the ophthalmic patient and corneal emergencies, bespoke training), and depending on Covid-19 this will also include skills training.

To receive the link for the virtual training sessions, please email Clinical Educator on

Virtual Cancer Roadshow



Bringing together Primary and Secondary Care.

To view and download the flyer click HERE.

To register please email:  ICHT RBY Project Manager

Free virtual training on cervical screening for NWL non-clinical practice staff









RM Partners, the West London Cancer Alliance hosted by The Royal Marsden, is funding Jo's Cervical Cancer Trust to provide remote training sessions for non-clinical GP practice staff to help their awareness and understanding of the importance of cervical screening.

There will be 6 sessions in November and December specifically for staff in NWL.

The training is open to non-clinical administrators, receptionists and other primary care staff (e.g. social prescribers) who are often patient facing or tasked with speaking to patients.  

At the sessions, attendees will learn about cervical cancer prevention as well as how to speak with patients about screening, HPV and the vaccine. The aim is to help attendees improve their knowledge of the importance of cervical screening.  

To view and download the leaflet click HERE.

Free online weekly webinars to help you in your recovery from Covid-19







A partnership between the Occupational Therapists and Recovery Colleges at Central and North West London NHS Foundation Trust and West London NHS Trust present free webinars:


- How to manage tiredness and fatigue,

- Returning to work support,

- How to keep up with healthy routines during the pandemic,

- Coping with Christmas time (and other big days).


To view more details, please click HERE.

PHE Flu Vaccination Webinar
Primary care immunisation update webinar series 2020



Please find attached a free training resource for immunisers in London Developed and provided by PHE London and funded by NHS England and NHS Improvement London

  • November 2020- Vaccine administration – best practice
  • December 2020 - Adverse events following immunisation 

To download see further information as well as link to the webinar please click HERE


Training Offer:

Asthma Training




NWL Primary care Asthma Training for Practice nurses, GPs and Pharmacists:

“Effective asthma care for children and young people”.

Starts Thursday 7th January 2021 for 6 weeks

Launch event Thursday Nov 26th 9-10am, on MS Teams, click HERE to register.

To view and download the flyer click HERE.

Londonwide LMCs seeking participants for winter campaign












As we enter a difficult winter and face a second wave of the pandemic, GPs and healthcare professionals across the system are preparing themselves for increased patient consultations, many addressing complex needs. With the workforce already over-stretched, we want to help when it is appropriate to seek GP care through the Christmas period.


This winter we want to create a video campaign that reminds the public to make appropriate use of the primary care services available to them, and to encourage those who are eligible for the NHS flu jab to not miss out on their vaccinations. We will be reiterating our previous campaign’s key message that general practice is still open, while highlighting ways to safe during the winter period, as well as informing viewers how to tell the difference between flu, cold and covid-19 symptoms in children.


We are looking for 10 people ranging from GPs to HCSWs to share 3-4 sentences provided by the Londonwide LMCs communications team. Contributions will be filmed via Zoom and edited together to be shared across our various social media platforms.


We are planning to film the recordings between now and 11 December. Please let us know if you would like to know more.


If you know of other GPs or general practice clinical staff who might be interested in participating, please email .

PHE immunisation updates 2020

London Immunisation Team
School aged vaccination contact details for missed school vaccines due to Covid-19



Please see attached letter in relation to the school aged vaccination programme and missed vaccinations due to lockdown. 


In the event that school aged children present at practices requesting the nasal flu vaccine, normally given in school, please sign post them to the relevant provider.



If you have any queries about this information please contact our team directly at


PHE immunisation updates











The national flu immunisation programme 2020 to 2021- update

To view and download the details, please click HERE.


The national flu immunisation programme 2020/21

To view and download the details, please click HERE.


Vaccines and porcine gelatine

To view and download the leaflet describes how and why porcine gelatine is used in vaccines please click HERE.


Introduction to New learners Foundation Immunisation Programme

To view this document, please click HERE.

Royal College of General Practitioners

Delivering Mass Vaccinations During COVID-19

To view and download a Logistical Guide for General Practice, please click HERE.


Shingles vaccination

To view and download the leaflet who is eligible for the Shingles vaccination, please click HERE.



COVID-19 vaccination deployment strategy and operational readiness

NHS England has written to chief executives of all NHS trusts and foundation trust about the COVID-19 vaccination deployment strategy and operational readiness.

Letter available HERE.

Mental Health Nursing Competence & Career Framework










The New Roles in Mental Health Nursing Implementation Group in 2019 reported that there is a clear case that more mental health nurses are required both in the NHS and in private and voluntary organisations and agencies. In addition, mental health nurses, even before they consider pre-registration training, right throughout their career to retirement, need at all stages to feel valued, supported, developed and safe in their practice.

The framework offers a useful guide for employers to encourage a diversity of applications, including people with lived experience, by describing what mental health nurses do, and the skills, knowledge and abilities they need to carry out this role. This is in line with HEE’s commitment to a diverse and inclusive workforce which can provide person-centred, culturally appropriate care.

To view and download The Mental Health Nursing Competence and Career Framework click HERE.

For more information click HERE.


London Care and Support Forum - Social Care Resources



London Care and Support Forum – Social Care Resources

The London Care and Support Forum is a grouping of people and organisations involved in the provision of social care, personal support and health services across the Capital.

To see more information click HERE.

The National Education and Training Survey (NETS)



At Health Education England (HEE), our job is to support you to learn to deliver excellent care to patients by ensuring that you are supported to work in a safe clinical environment.

The NETS is the only national survey open to all health and care trainees and students across all clinical learning environments.

To view and download the flyer click HERE.

To complete the survey click HERE.

NETS Communications Toolkit for Students and Trainees

To view and download the NETS Communications Toolkit for Student and Trainees please click HERE.

Pan London Cancer Training Needs Assessment (TNA)




Pan London Cancer Training Needs Assessment (TNA) for Primary, Community and Social Care Staff (Open till 15 Dec 2020).

This survey will help us understand your knowledge and experience of supporting people who are at risk or have been affected by cancer. This includes prevention, early diagnosis and cancer as a long term condition), so we can tailor training and education to meet the need of the workforce in primary and community care.

Click HERE to access the TNA survey

To view and download the flyer click HERE.


Urgent preparation for General Practice to contribute to a potential COVID-19 Vaccination Programme

Copy of the letter from NHS England and NHS Improvement regarding urgent preparation for GP to contribute to a potential Covid-19 Vaccination Programme can be found HERE.

n electronic copy of this letter, and all other relevant guidance from NHS England and NHS Improvement can be found here:

Regular briefing for General Practices across NW London





Flu - Fatwa concerning children’s flu nasal spray

The British Fatwa Council/Karimia Institute has issued a fatwa (a formal ruling or interpretation on a point of Islamic law) which concludes the nasal flu vaccine containing porcine gelatine is permissible for Muslim use read more: 

To view and download the full digital briefing click HERE.

C the Signs








C the Signs can support practices with the new QOF QI Module and PCN DES targets for Early Cancer Diagnosis with the C the Signs Cancer Performance Data Dashboard.

Practices can view their cancer performance in real-time, reporting on the targets outlined in the PCN DES and QI QOF. In addition to this, practices can view their baseline cancer performance data from Public Health England Fingertips, with a comparison to the CCG average and England average.

C the Signs can offer training support to practices and PCNs, with sessions covering how to use C the Signs, NICE Cancer Guidelines, case-based discussions, and the new DES & QOF targets for early cancer diagnosis.

Please find HERE a training video demonstrating how to use C the Signs, in particular, the risk assessment and safety-netting features of the tool.

To get installation support click HERE.

The latest NHS updates






The latest NHS 'Help Us, Help You' - download or order NHS Maternity, Every Mind Matter and Cancer resources, such as leaflets, poster, guides and resource packs in different languages and for various services, click:

Minor Surgery HUB re-opening at NEMC

North End Medical Centre has re-opened the Minor Surgery Hub and practices can now refer patients via SystemOne.

Parson's Green Health Centre - booked appointment service

On Monday 26 October 2020, Parsons Green Health Centre opened to provide booked face-to-face and virtual appointments for Hammersmith and Fulham registered patients who have been referred via a primary care triage.

To maintain effective infection prevention control at the site, patients can no longer just walk in.

Patients who turn up without an appointment will not be seen.

It will be delivering services Monday to Friday from 8.00am to 6.00pm and from 9am to 1pm on Saturdays.


Please find below:

1. Booking inclusion and exclusion criteria. To view and download click HERE

2. Referral pathway, to view please click HERE

3. How to book an appointment guide, please click HERE

The Macmillan Competency Framework for Nurses (MCFN)

The Macmillan Competency Framework for Nurses (MCFN) is designed for use by UK registered nurses supporting people living with and affected by cancer in any adult care setting, regardless of their primary specialty.

To view and download the updated competence framework for all UK nurses involved in the care of adults living with and beyond cancer please click HERE.

Macmillan Funded Courses

In addition to the online resources, Macmillan's geographical L&D teams also provide free face-to-face courses and events for both Macmillan and non Macmillan Health and Social Care professionals locally.


Click HERE to find resources, information and support to help health and social care professionals in their role.

Macmillan’s Explore Primary Care course






Free, open to all Healthcare Professionals, Nurses and GPs. Please see attached flyer for details HERE, link to apply:

Macmillan Cancer Support is responding to workforce shortages in cancer care by offering a role development programme to support staff with an interest in specialist cancer practice.

The Macmillan Primary Care Explore programme gives you the opportunity to enhance your knowledge of the cancer journey and provide you with a strong foundation in cancer care to benefit your practice and the wellbeing of your patients.

Why have your flu jab?









Community language videos now available in local languages. So far, we have uploaded videos in Arabic, Farsi, Guajarati, Italian and Turkish, more coming very shortly in other languages.

To support your activities, we have now set up a playlist on our YouTube channel of flu videos in popular community languages.

Please keep checking back for more languages here


Reminder - if you are eligible for a free flu vaccination, your GP practice will contact you by letter or text to arrange it. They will contact those at highest risk during September and October and the next group in November. Make sure you book your flu jab as soon as you are contacted by your GP practice. If you think you have missed the invite please contact your GP practice.

COVID-19: Guidance for the remobilisation of services within health and care settings.

COVID-19 Guidance for the Remobilisation of services within health and care settings: infection prevention and control (IPC) recommendations’ August 20 2020.

The IPC principles in this document apply to all health and care settings, including acute, diagnostics, independent sector, mental health and learning disabilities, primary care, care homes, maternity and paediatrics (this list is not exhaustive).

To view the guidance, please click HERE.

Royal College of Nursing

RCN Guidance - Health Care Support Workers Administering Inactivated Influenza, Shingles and Pneumococcal Vaccines for Adults and Live Attenuated Influenza Vaccine (LAIV) for Children.

To view and download this guidance, please click HERE.

Administration of B12 Competency Booklet

Please click HERE to view and download Administration of B12 Competency Booklet.


Immunisation and Vaccination Competency Booklet

Please click HERE to view and download Immunisation and Vaccination Competency Booklet.

The 7 "RIGHTS" of Vaccine Administration










Proper vaccine administration is a critical component of a successful immunization program. It is a key part of ensuring that vaccination is as safe and effective as possible

The foundation of medication administration is application of the “Rights of Medication Administration.” These rights should be applied to each encounter when vaccines are administered.

These rights include the:

  • Right patient
  • Right vaccine and diluent (when applicable)
  • Right time (including the correct age and interval, as well as before the product expiration time/date)
  • Right dosage
  • Right route (including the correct needle gauge and length and technique)
  • Right site
  • Right documentation
Personalised Care Institute








The Personalised Care Institute (PCI) is a virtual organisation for evidence-based personalised care training, convened by the RCGP in partnership and funded by NHS England and Improvement.

The PCI will set standards for evidence-based training, offering workers from across health and care sectors access to accredited personalised care training and development.

The PMA support the development of a robust quality assurance and accreditation framework. This will guide PCI training programmes to particularly focus on the following personalised care topics:

  • Shared decision making
  • Personalised care and support planning
  • Social prescribing and community-based support
  • Supported self-management.

For more details please email


PMA Apprenticeships and Support

The PMA have an excellent track record of running aspiring manager apprenticeship programmes. Supporting succession planning is a valuable aspect of PMA development options. Our team are trained to work collaboratively with apprentices and practice managers to identify skills gaps, aspirations and future needs to complement the existing team.

To view and download the leaflet click HERE.

NHS Resolution 
Procurement Project - input required

NHS Resolution’s legal framework agreement with legal panel firms ends in May 2021 and we have therefore commenced a project to manage the procurement. We are looking to gather feedback from the primary care community and we would value your opinion on the services NHS Resolution’s panel firms provide, and the service you’ve received from firms on other panels you may have worked with. 

Please contact NHS Resolution on

NHS England and NHS Improvement
Registering patients prior to release from secure residential estate.

NHS England and NHS Improvement are reminding practice managers of their responsibility to support with registering patients prior to their release from the secure residential estate. GP practices are asked to ensure that processes are in place to support this, with information on how to do this here.


Flu vaccination services and registration with the Care Quality Commission

The Care Quality Commission (CQC) is aware that providers are thinking about and planning the ways in which they will deliver flu vaccinations for winter 2020/21, potentially in different ways than usual as a result of the COVID-19 pandemic.

CQC has provided new guidance to help providers understand whether they need to make any change to their current registration if they are delivering a flu vaccination service.

Flu vaccination funding for community pharmacy 










NHS England and NHS Improvement, the Department of Health and Social Care and the Pharmaceutical Services Negotiating Committee have agreed the funding for the Community Pharmacy Seasonal Influenza Vaccination Advanced Service in 2020/2021.

The fee per vaccination remains at £9.58, and for this year only:

  • £0.50 per vaccination will be paid from CPCF funds
  • up to £1m of medicines margin can be retained for vaccinations administered above the number of a normal year. This is in addition to the allowed £800m medicines margin under the Community Pharmacy Contractual Framework.

NHS England and NHS Improvement is also making additional funding available which will need to be pre-authorised by NHS England and NHS Improvement regional teams to support venue hire and cold storage costs for contractors who are planning off-site vaccinations.

Further details are available on the NHS Business Services Authority website as part of the Drug Tariff.

Flu vaccinations advised for all primary care staff

In order to protect colleagues from seasonal flu and ongoing COVID-19 risks, we are asking employers to ensure that all their staff, including locums, are vaccinated.

The national flu immunisation programme letter of 5 August 2020 outlined how people eligible for free flu vaccination will be offered this through local NHS arrangements, meeting their responsibility to protect their staff and patients and support the resilience of the health and care system. It is particularly important to ensure that staff who could be at higher risk, such as Black and Ethnic Minority employees, are adequately protected this winter.

Download this communications toolkit for more information.

New Personalised Care Training Hub is now open

The new Personalised Care Institute is a virtual training hub for all health and care staff to access the very latest in personalised care training and development.

It offers a wide-range of flexible, evidence-based and accredited courses from a variety of providers and will support staff to gain the knowledge and confidence to provide Personalised Care to their patients.

For more details, visit our website, view our animation and join in the conversation on Twitter via @Pers_Care_Inst.

The Green Book

Immunisation against infectious disease

The Green Book has the latest information on vaccines and vaccination procedures, for vaccine preventable infectious diseases in the UK.

To view and download the Green Book, please click HERE.


eLearning for Healthcare
– NHS email address to login







E-Learning for Health -

To Register - Ideally you should provide a work email address so that your registration results in the most appropriate access to e-learning content.

NOTE: If you choose to use a personal email address the available e-learning content would only be sufficient for volunteers or for those registering for personal use.



Latest letter from CMO re influenza 2020



To view and download the letter, please click HERE.


Vaccines containing porcine gelatine

This leaflet describes how and why porcine gelatine is used in vaccines.

To view and download the leaflet, please click HERE.

Flu vaccines: 2020 to 2021 flu season

Poster showing the different types of flu vaccines available for the 2020 to 2021 flu season and the clinical risk groups that they apply to can be found at



Immunisation Guidance
from RCN and PHE

To view RCN- Practical and clinical guidance for vaccine administration, please click on the link below:


To view PHE- Immunisation training of healthcare support workers national minimum standards and core curriculum, please click on the link below:

Public Health England COVID-19: Infection Control - Latest Guidance: August 2020



Public Health England Guidance: COVID-19: Guidance for the remobilisation of services within health and care settings. Infection prevention and control recommendations.

To view the full document please click HERE.


QNI Fund for Innovation 
programme for 2021















We have been very fortunate to receive funding from the Burdett Trust for Nursing to run a new programme specifically focusing on people with complex needs in Primary Care. Up to 10 community nurse-led projects across England, Wales, Northern Ireland, Channel Islands and Isle of Man will be selected for funding and project leaders will receive a year-long programme of professional development to support them in delivering their project. We are actively looking to fund projects that are led by nurses from a BAME background.
The closing date for applications is 5pm on 30th October 2020.
Please follow this link to download the guidance and application form

Please note, if shortlisted, the nurse leading the project will be invited for a virtual interview on either 16th or 17th November 2020.
Successful applicants are asked to commit to all workshops on the following dates:
Workshop 1: Tuesday January 12th 2021
Workshop 2: Tuesday February 16th 2021
Workshop 3: Tuesday February 23rd 2021
Workshop 4: Tuesday March 9th 2021
Workshop 5: Thursday April 15th 2021 (tbc)
Workshop 6: Friday April 16th 2021 (tbc)
We will also offer you monthly support meetings.

Case-based: Emergency contraception




Update yourself on the different types of emergency contraception available, when each type of contraception can be prescribed, how to advise a woman who used her normal contraception incorrectly and provision of emergency contraception in advance of its need. 

Click HERE to Start Module.


Care for people recovering from Covid-19

Understand the impact of Covid-19 on colleagues, the social and psychological implications of Covid-19, describe the normal recovery from Covid-19 as well as common complications and understand the the different support required for post-Covid-19.

Click HERE to Start Module


Restarting cervical screening clinics after Covid-19


Protect yourself from Covid-19 when carrying out a smear test, who to prioritize a smear test to, issues about cervical screening for trans men and managing a situation where a delayed smear due to Covid-19 means that a woman is now out of the age range for the screening programme.

Click HERE to Start Module.

1 CPD Hour

Nursing Practice Journal - August 2020


PHE downgrades PPE requirements for administering flu jabs.

SystmOne and EMIS Drop in Sessions








We will be Starting regular monthly Drop-in Sessions for SystmOne and EMIS from December 2020.

We will be sending teams meeting invites to all GP surgeries near the time.

Please feel free to drop in and ask any burning questions and we will endeavor  to answer on the day or get back to you with answers to the more difficult and burning questions 

Sessions will be held on the:

1st December  11-12

2nd December 10-11

4th December 12 - 1

Where: MS Teams

SystmOne Training


















SystmOne Training Dates 

Training dates have now been released for Systm One Training. The training will be online (due to distancing rules making classroom courses untenable) and bookable through the NWL Learning Hub. Attached is a cribsheet on how to register to the learning hub and book Remote Training.

The Online training will be either on Microsoft Teams or WebEx so please download the Teams app prior to the event, and your trainer will send you a link two days before the event starts.

The following courses are now available:

SystmOne Basic Training

SystmOne for Senior Administrators

SystmOne Reporting

There is also a new NWL Learning Hub course which covers the following:

Signing on and re-setting Password

Assigned Mandatory Training by Job Role 

Profile and Job Assignments 

Using the hub Dashboard, Record of Learning, Team View (Managers), Reports (Managers, Find Learning, Resources, Training Video and Help Page.

Benefits for PCNs.

To download instructions on how to create an account and book training please click HERE

HEE Training Hubs & GatewayC












Please see attached information on GatewayC:

  • GatewayC June Update
  • Partner Pack- contains various marketing materials to help you promote GatewayC
  • e-Mailer : please feel free to circulate this document, see ‘Free online CPD’ PDF
  • Register with us – simply click the bottom left banner on my auto signature
  • Mailing List - just click the bottom right banner below, ensuring you click ‘yes’ to both notification options
  • Free webinar – Effective Telephone Conversations : you can sign-up by clicking the ‘register here’ button on the PDF attached.

In addition to the marketing pack they can also produce any bespoke content for THs in order to help with the uptake of GatewayC

To download GatewayC June Update Click HERE

To download the GatewayC Partner Pack Click HERE

Access the latest Training Hub Resources Repository


For the latest support, training and guidance on Covid-19 for Training Hubs in London.

Please visit HEE London Training Hub Resource Repository

To request access please email

SEPSIS Health Education England





HEE have created an e-learning module on sepsis in Primary Care, which is available free to NHS staff.

HEE has worked collaboratively across the healthcare system through HEE's Sepsis working group with several Royal Colleges, the UK Sepsis Trust charity, Public Health England and patient representatives to produce the learning materials.

Sepsis ToolKit RCGP



Education on Sepsis Awareness in Primary Care - The Royal College of Physicians













National Early Warning Score  updated (NEWS2) – an Online Training resource

The Royal College of Physicians has recently updated its National Early Warning Score (NEWS) 2.

The National Quality Board has endorsed its use as the standardised system for the assessment of acute illness in adults and communication between healthcare practitioners.

NEWS2 has also received formal endorsement from NHS England and NHS Improvement to become the early warning system for identifying acutely ill patients.


An online training resource is available for all health and social care staff to learn about the implementation and use of NEWS2

The MSK Knowledge Hub







New digital hub to support improvement in MSK services 

The Arthritis and Musculoskeletal Alliance (ARMA), supported by NHS England, has launched a new digital knowledge hub to support improvement in musculoskeletal (MSK) and arthritis services. The interactive forum provides commissioners and STP leads with resources, good practice examples and data and research to support them in improving MSK services locally. Resources are aimed at those responsible for shaping services and include evidence and indicators on value, quality and cost of MSK services.

Please register to access the information and contribute to resources and discussion










The NG12 online educational tool for health care professionals in primary care.

The tool has been developed to aid primary care in referring patients for suspected cancer Including symptom criteria, direct access diagnostics and straight to test, safety netting, patient information and links to external educational resources. The tool includes quizzes and case studies to aid learning and is available here

or via the Healthy London Partnership Website

Frailty Core Capabilities Framework







Frailty Core Capabilities Framework

Register via the Link to access the Framework: The Frailty Framework of Core Capabilities

The Frailty Framework of Core Capabilities has been commissioned by HEE and NHS England, and developed with a variety of stakeholders. Frailty remains a new area for much of the workforce and work is now needed to position frailty as a long-term condition and underpin it with the upskilling of the workforce. This framework aims to identify and describe the skills, knowledge and behaviours required to deliver high quality, holistic, compassionate care and support. As well as being a standalone resource, it complements similar frameworks for person-centred approaches, dementia, end of life and musculoskeletal care to provide an approach to training and education which is holistic and person-centred care.

NW London Learning Hub










NW London Learning Hub - Providing training and education for Primary Care in North West London

NWL - eLearning Hub which has been set up for use by General Practice staff and is Currently Free.

The following is accessible on the site 

•   Access to all the courses which are on ELearning For Health

•   It has assigned mandatory training to all learners

•   The IT skills pathway – which includes Word, EXCEL, PowerPoint training

•   All booking of IT systems (S1 and EMIS )training is done through the site

This platform will allow practices to have a range of training materials available at their fingertips, but also the ability to learn new skills through an easy and practical tool. The eLearning hub will include; 

·  The ability for practices and individuals to create learning plans to support staff

·   A comprehensive reporting function to help ensure everyone is up to date with their training requirements

Online classroom course booking with manager approval

NMC Website






The nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland

Link to lots of helpful advice:

REVALIDATION - Find out everything you need to know about revalidation including how you can meet the requirements by reading 'How to revalidate with the NMC'.

Royal College of General Practitioners

Royal College of General Practitioners - Link to lots of helpful advice:

The impact of Covid on the BAME community



Please see these short youtube films that some of our TH teams have contributed to:

Retaining GP Nurses



Please see attached Guide for GP’s and Practice Managers, created from work in focus groups, including 81 General Practice Nurses (GPNs) from 75 practices across London.

To download the Retaining Practice Nurses Guideance please click HERE

Updates and Guidance for General Practice


Updates and Guidance for General Practice –NHS England and NHS Improvement Coronavirus

Link to web page:

Public Health England Guidance: COVID-19: infection prevention and control (IPC)


Public Health England Guidance: COVID-19: infection prevention and control (IPC)

Link to Documents , Guidance, Resources & Posters


Safeguarding Training

Safeguarding Adults: Level 3 Training




Future Learn - Safeguarding Adults: Level 3 Training

Learn how to ensure the successful safeguarding of adults with this training course from Health Education England.

This course contributes towards the achievement of Level 3 Safeguarding competencies, as set out in Safeguarding for Adults: Roles and Competencies

Safeguarding Child:  Level 1, 2 & 3 Training



E-Learning for Health - Safeguarding Children: Level 1, 2, 3 Training

To Register - Ideally you should provide a work email address so that your registration results in the most appropriate access to e-learning content.

ToolKit RCGP







RCGP Child Safeguarding Toolkit RCGP website


There is a new safeguarding hub on the RCGP website which is home to both the child and adult safeguarding toolkits:
The new RCGP supplementary guide to the Intercollegiate documents can be found under the 'National standards and policies' section on the safeguarding hub:

Healthy London Partnership Toolkit




Resource for primary care providers caring for children & young people

Primary care children and young people’s toolkit

Healthy London Partnership have created a toolkit for primary and community care providers involved in caring for children and young people. The toolkit features pathways for the top paediatric conditions, e-learning modules, information on group consultations, examples of closer working with pharmacy, communications resources, mental health and wellbeing information and more: Access the toolkit


Health & Wellbeing Resources

Survive and Thrive













Survive and Thrive at the virtual Doctors’ Mess

This Doctors Mess is run on a voluntary basis by a group of passionate doctors. It was set up and is sponsored by RVA, a not for profit organisation and is supported by NHS England.

Would you like to:

Talk, share, offload?

Enhance your wellbeing?

Keep your energy and motivation?

Give yourself space to plan and prioritise?

Thursday 3rd December 18:30 - 19:30

To view and download the flyer click HERE.

Every Wednesday 18:30 - 19:30.

To see the flyer HERE.


Email  with your name and GMC number if you would like to join this completely confidential meeting place.

Supporting Our People

Helping you manage your own health and wellbeing while looking after others

To view and download the brochure click HERE.

Resources supporting mental health and wellbeing

King’s Fund has collected resources to support the mental health and wellbeing of both individuals and teams working across health and care.

To see the resources, click here

Coaching sessions for staff in primary care





Individual coaching support is available with a highly skilled and experienced coach.  This will be a space for you to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this.  It might be that through a one-off conversation you have all the strategies you need to cope with your situation and stay well.  Or you might find a few sessions helpful.  It is all led by you.

To book your first session click HERE.

Supporting our people- Helping you manage your own health and wellbeing whilst looking after others.

Free online weekly webinars to help you in your recovery from Covid-19









A partnership between the Occupational Therapists and Recovery Colleges at Central and North West London NHS Foundation Trust and West London NHS Trust present free webinars:

- Managing anxiety,

- Introduction to mindfulness,

- Understanding low mood,

- Let’s talk about sleep,

- How to manage tiredness and fatigue,

- Returning to work support,

- How to keep up with healthy routines during the pandemic,

- Coping with Christmas time (and other big days).


To view more details, please click HERE.

NHS Low Calorie Diet Pilot starts in 10 areas

Thousands of people will be able to access NHS soup and shake weight-loss plans to tackle type 2 diabetes as part of a pilot trialling the NHS Low Calorie Diet Programme.

5,000 patients in 10 areas will benefit from a year-long programme of support which includes ‘total diet replacement products’, such as shakes and soups, for three months, followed by a healthy food re-introduction phase alongside ongoing support to maintain weight loss and increase exercise levels.

There is no ask on local teams outside of the 10 pilot areas, who should continue to offer usual care. The Programme is based on clinical trials; one of which showed almost half of those who went on the diet achieved remission of their Type 2 diabetes after one year. This pilot tests evidence from the original trials in ‘real world’ implementation.

Click here for more information and the list of pilot sites.

Blog: Wellbeing and the primary care workforce

Mike Holmes is a general practitioner at Haxby Group in Yorkshire and the Vice Chair (Membership) at the Royal College of General Practitioners.

In his new blog, he talks about how our workforce has been at the heart of the response to COVID-19, working hard in new and rapidly changing circumstances – but he is worried about wellbeing, and how it’s important that everyone is aware of the support available, including the free #LookingAfterYouToo coaching support.

HEE Health and Wellbeing Support Offer








A reminder that the HEE Health and Wellbeing Support Offer for primary care staff is still available, with access to a group of over 100 volunteer trained coaches and counsellors, with the help of four known providers who could offer:

·         One-to-one sessions

·         Signposting to other sources of support as needed.

·         Training to run peer support groups, including a specific focus on the complexities of working during the COVID-19 crisis.

·         Help with setting up and running virtual peer support groups.

·         Help with other wellbeing innovation as you identify needs

Please contact Sharon Gomba via, detailing the needs of staff and the type of support they require and she’ll be able to put you in contact with the appropriate provider.

NHS hotline to support NHS staff




The NHS has launched a mental health hotline as part of a package of measures to support the NHS’ staff as they help people deal with the coronavirus.

·         NHS hotline: 0300 131 7000 (Open between 7am – 11pm every day)

·         Text service available 24/7. (Text FRONTLINE to 85258)

Please see link for further details.

Samaritans operates a 24-hour service available every day of the year, by calling 116 123



Contact us

If you would like to see information which is not yet included in the newsletter or for any other comments regarding the newsletter, please contact : Malgorzata Czwornog ( )